I’ve been coming to this location for the past five years, back when it was Eye Lab, but unfortunately, the level of service is no longer the same. It seems like they either overbook appointments or simply don’t have enough staff to accommodate the number of customers. The wait times are extremely long, and the staff often seem overwhelmed and unable to properly assist one customer at a time. I literally walked in to pick up my glasses and stood at the front for approximately 15 minutes without anyone acknowledging me. I eventually told a staff member that I was there to pick up my glasses, and he simply told me they would get to me when they could. While waiting, I noticed my glasses sitting in a plastic bag on one of the desks. I tried the frames on, confirmed they fit, and walked out. What was most disappointing was that no one even noticed that I had taken my glasses and left. After being a customer for five years, I find this level of service extremely disappointing. Unfortunately, I will not be returning to this location. The customer service and overall experience have declined significantly, and I hope management takes this feedback seriously.
