Stanton Optical

Great service! Came in for an appointment I made and picked my frames from an amazing assortment. All of the staff were very kind, helpful, and funny. Especially Jose, he helped my dad and I a ton! He gave us a thorough overview, and listened to all of my dad’s stories. Which made for a comfortable, and easy going appointment! Overall, very professional and pleasant!

10 out of 10 experience Maria was a great help well educated and very knowledgeable! Big shout out to the whole team friendly staff! If I had kids I would bring them hear. Definitely will recommend to family and friend.

I rarely leave negative reviews, but I feel like I have to warn others about my experience at Stanton Optical on Bandera. Before my appointment, I asked multiple times whether they accepted my BCBS PPO insurance. I was told they were "pretty sure" they did. When I arrived, I asked again before they took me back for my exam if my insurance had been verified. Once again, I was told they would run it and that they were "sure" it would be accepted. That should have been my first red flag. I went through the entire appointment, including a very strange telehealth eye exam, because I trusted that my insurance had been verified. Afterward, I picked out my glasses, only to be quoted **$897**. I was completely shocked. It wasn't until that moment that the employee informed me they **did not accept my insurance**. I was extremely frustrated because this should have been confirmed **before** my exam started, not after I had already invested my time and completed the appointment. Had they simply verified my insurance upfront, I would have left and gone somewhere that accepted my plan. I remained polite and explained that I was not paying nearly $900. Instead of acknowledging the mistake, they immediately started trying to "find me a better deal" by knocking a few dollars off the price. I repeatedly said I just wanted to leave and pay only for the exam. Even then, the manager came over and continued trying to sell me on glasses instead of addressing the issue. In the end, I was charged **$140** just for the eye exam. The entire experience felt more like walking into a sales operation than a medical office. At no point did I feel like the priority was patient care it felt like the priority was making a sale. If you have insurance, make absolutely sure they verify that they accept your specific plan **before** agreeing to any exam. Better yet, save yourself the frustration and go to an established eye doctor's office where insurance is verified before services are performed. This was one of the most disappointing healthcare experiences I've had, and I won't be returning. **Update:** I wanted to update my review because Maria, the manager, reached out to me after my experience, and I really appreciate how she handled everything. She was apologetic and took the time to listen to my concerns. She let me know she spoke with her team and used the situation as a learning opportunity. She also provided me with a partial refund and a trial pair of contacts, which I really appreciated. You can tell she truly cares about her customers and wants people to leave satisfied. My original experience was frustrating, but I think it's only fair to recognize when someone takes responsibility and does everything they can to make things right. Thank you, Maria, for your excellent customer service commitment to your title.

My husband and I had a wonderful experience at this location. We made a same day appointment and the service provided by Maria was beyond exceptional. She was very thorough and knowledgeable and took her time to answer all our questions. We will both be returning to this location for future eye exams.

Jose was very helpful with getting me the best glasses possible! He made the entire process smooth and easy. I’m glad I came here to get my new prescription:)