Sterling Optical

Yesterday - within a 4 hour time frame.. I got my eyes examined (thoroughly by Dr. Fuchs - VERY kind man), Jalene broke numbers down with me and made sure i was fitted well for my glasses, and Arsen picked out the perfect frame for me on the first try! They are a great team! I will absolutely be back and will bring my husband to get his next pair too. Best part, to be honest, I didn't feel rushed (during the exam, or while shopping for my frames). Dr. Fuchs let explain my issues, observations and gave me great feedback. Jalene (I hope I'm spelling her name right) explained the difference between all the options they have (coating, crizal, etc.) patiently and in detail.

I only gave 1 star because there is NO option for ZERO stars. My sister went to get her son’s first pair of glasses. He picked them up and wore them for 6 months, he went to his 6 month update with his pediatric ophthalmologist & she told us the glasses were made wrong. The prescription in the lenses were over corrected by 3 steps and he has had this on for 6 MONTHS! He has an eye turn and they had the audacity to put the wrong RX! They must have messed up 3 times, the person who ordered the job, the person who cut the job and the person who inspects the job before dispensing. I called to complain and no manager available and no apology,, didn’t even send me the itemized receipt like I requested. ALSO they lied saying they took his affinity insurance, we went to another store who was IN NETWORK and he was entitled to a free pair from a specific kit. We were not offered that, paid over $200 for these glasses, didn’t even have any anti glare. Terrible. You will be seeing me soon so you can fix this grave mistake.

Do yourself a favor and go to American vision which is right next-door. Sterling‘s prices are higher and they really don’t throw in very much. I spent almost $300 on a pair of glasses for my daughter before I realized I could’ve gone right next-door to American vision and got Two beautiful pairs of glasses for the same amount of money. I actually think American visions frames are better anyway. Go check it out for yourself and thank me later.. you’ll be glad you did!

I had an amazing experience at Sterling Optical in Lynbrook! I brought in my sunglasses, and they were fixed in minutes. The staff was so friendly and helpful. They really went above and beyond to make sure my sunglasses were as good as new. Highly recommend this location for anyone needing repairs or looking for fantastic customer service!

Jeanne made my son’s first eyeglass shopping experience wonderful! I cannot say enough good things about her. She was so kind, treated my son with care, and was very enthusiastic. Couldn’t have dreamed up a better person to help ease my son into wearing glasses. Thank you!