I had a very disappointing experience with Sterling Optical in Nanuet. The doctor was rude and dismissive to both my daughter and me during the exam. I was willing to overlook that because the exam itself was completed, but unfortunately the customer service afterward was just as bad. We were told my daughter’s glasses were lost by FedEx, which may very well have been true. However, if I hadn’t repeatedly called and stopped into the store myself, I’m not convinced the issue would have even been caught. There was absolutely no sense of urgency in trying to resolve the situation, and despite asking multiple times for the tracking number they claimed was sent, I never received it. I do want to mention that Isla was kind and helpful on the phone and I appreciated her professionalism. Unfortunately, Nick’s attitude was the complete opposite. He came across as rude, arrogant, and dismissive, which made an already frustrating situation even worse. Overall, this experience lacked accountability, communication, and basic customer care. I would not recommend this location and would suggest looking elsewhere for eye care and glasses. Especially if you are looking for a child.
