I want to start by saying that Successful Vision has a very kind and friendly staff. They’re a great place to go if you need a vision screening or glasses. However, this review is about my experience ordering contact lenses. I first visited on December 28, 2025 for my annual vision exam and to order contacts. On February 11, I was told that my order had been placed and would arrive in about a week. When I later went to pick them up, I was informed that the order had never actually been submitted. The staff was very apologetic and assured me it would be placed right away. Since then, I’ve had to visit the store multiple times just to check on the status. I’ve also called several times and was told I would receive a call back, but I never did. The last update I received was on March 28, when I was told my contacts would be shipped to my home and would arrive by April 1. As of today, April 6, I still have not received them. While the staff has always been kind and polite, the overall experience has been extremely frustrating. The repeated trips to the store, lack of follow-through, and poor communication have been very disappointing. I think this is a great place for eye exams and glasses, but based on my experience, I would not recommend ordering contact lenses here.
