SVS Vision

Bought some glasses here a year ago that lasted me a long while, and after some time my lenses fell out! I asked on the phone if I could have some help repairing them and was greeted professionally (I forgot who I was speaking with on there but they were really nice). I then came in about 2 days later to see what I would owe for the repair and I was greeted by April. To my luck, it wouldn't cost anything, so I was helped for free! She also cleaned my lenses so they were a lot less smudged than before. Great products, great customer service, would definitely recommend!

April at the Northville store was amazing! No pressure buying, picked out some glasses for me, beyond informative. I was at ease, left feeling great with my purchase. I definitely recommend this place. I can't wait to get my new glasses.

As long as everything follows the usual process, there doesn’t seem to be an issue. However, if anything falls outside the norm, it appears to throw the staff off and they’re unable or unwilling to accommodate you the same day. I was told the doctor has a very tight schedule and leaves right at 6:00, so there is “no flexibility” because they are very busy, and that fitting me in would mean “bumping” someone else out of their spot. We even offered to wait as long as it took to be seen, but were told the doctor would question why a patient was scheduled at the end of her workday when she needs to “go home.” On top of that, they didn’t even check my eye measurements until we insisted multiple times. After spending nearly $600 and being a patient here for years, you would hope there would be a little more compassion and willingness to help. Situations like this are how practices lose long-time patients when you’re treated as an inconvenience and lack supportive patient care. Unfortunately, I’ll be struggling to see up close for the next five days. I’m very disappointed in how I was treated and expect better.

Speaking as a Healthcare professional, i'll be the first to preach you can break every protocol in the book if you had good bedside manners

Very inconvenient. Came here from 10 miles away, supposed to be closed at 3pm but it was closed at 1, wasted alot of time. 😬