SVS Vision Optical Centers

I had a truly excellent experience at the Sheffield SVS Vision. The manager was very friendly and greeted me warmly upon my arrival. The optician dedicated ample time to assist me in selecting the perfect two pairs of frames: one with tinted polarized sunglass lenses, and the other clear for driving. Both frames were delivered and are remarkably impressive, durable, lightweight, and of the Flexon brand. My vision is now exceptionally clear. To describe Kelly S., the optician apprentice, one word comes to mind: "Professional!" Kelly thoughtfully took her time to understand my needs; she was both caring and kind. I will most certainly return to this location. Previously, I had utilized the Middleburg Heights location, where the optician seemed more like a salesperson than a professional. Kelly judiciously pointed out that it would not be sensible for them to sell me antireflective coatings on the back of the glasses, a suggestion that Middleburg had made. (I have since confirmed the validity of her advice.) Kelly did an outstanding job of ensuring my comfort during the personal process of selecting the appropriate frames and lenses. At no point did I feel pressured into purchasing something unnecessary. I desired high-quality lenses with durable anti-scratch, antireflective, and oleophobic coatings, which effectively reduce smudges and watermarks on my daily pair, and similar but mirrored and polarized features on my sunglass pair. These glasses are expected to last for many years, much like my previous pair.

Love this place! They always take great care of my family.

The woman was already helping me then started helping another customer then tells me it’s going to be a few minutes. She was already helping me first? They also don’t have an actual doctor. Who wants a virtual visit for an eye exam?

Come to this location if you want to be ignored. My wife and I weren't even talked to or approached when we were looking at glasses, even after saying that we were interested in purchasing. Two employees sat and talked about how much money someone was going to make at a new job and how they were ready to leave. Only leaving one star because Pam was great and provided great service. Even waiting on us when she could have taken a break.

Received a phone call that I had to pick up my refund due to the fact that my glasses order couldn't be filled. The website states the business is open on Saturdays butI have gone numerous times on a Saturday and your location has been closed. My work schedule prevents me from going during the week. You need to change the hours on your website to reflect the hours you are actually open.