Syracuse Eye Center

This place is absolutely amazing. Had an eye injury Sunday evening, called Monday morning at 8:00 AM and was in the office at 9:30. They were SUPER helpful, diagnosed the issue, gave me drops and saw me two more times the same week to make sure everything was healing. This place is a GEM. I waited for a total of 5 minutes at each appointment. Dr. Torrales is great and they were beyond accommodating. Great office, highly recommend.

Dr. Torrales and their assistants are great, but the billing department is terrible. They make mistakes, and they don't accept them. They call me a layer, hang up the phone, and interrupt me when I try to explain my part of the story. I'm going to pay them, but I will never put my feet in that office. They are disrespectful and unprofessional.

The work seems fine, but I had to sit in the room literally for one hour between the assistant leaving and the second person coming in to examine my eyes, and that was not the doctor yet! They also gave me wrong prescriptions! I had to call them later to make sure that was written inaccurately!

Do not go here if you need an eye doctor go literally anywhere else. So unprofessional I waited over 30 minutes for my doctor to come in just to speak to me about my contacts, (they told me when I made this appointment it would be a quick appointment to see if the contacts were working for me) could hear him outside my door having personal conversations with his assistant the entire time. Eventually I just left and they told me for future reference that I should just cancel my appointments instead of wasting time. I’m going to a new eye doctor.

Great doctors at a tragically terrible business. I went to this office for years, until their billing department screwed up one bill repeatedly to an unforgivable degree. I love them as practitioners, but I cannot recommend them as I would not want anyone to go through what they put me through with my bill. I went to this office every year for several years without my insurance ever changing. Every year before my last visit they handled the billing correctly. This last visit they screwed up repeatedly and then repeatedly lied about what they were doing with it, or did not do what they said they would do. No insured patient should ever have to go through what they put me through.