I didn’t have an issue with the doctor and thought she was great. It’s the optical Service I received after has been terrible. Communication is also terrible. My first set of contacts were sent to my ex-husband’s house where I have not lived for seven years. I’ve had to call constantly about updates of both my glasses and contacts. It wasn’t until two weeks after the order that I found out they were sent to the incorrect address. They at least overnighted the context to my correct address. Then I receive a call that my contacts are in the office. So they communication between each other is lacking. I’ve waited almost 3 weeks for my glasses to come in. They say they are checking on it only because I called. What’s worse is the original prescription had to be tweaked so these glasses will be in the wrong prescription and will have to be sent back. But instead of ordering a new set with the correct prescription I have to wait for the old prescription that’s not correct to come in before they will get returned and then processed with the correct prescription. At that pace, I probably won’t get them for another 5 weeks the earliest. I went ahead and just canceled the entire order and I will take my prescription and Have glasses made somewhere else. Never a sincere apology has ever been given. Be prepared to have to do all your own calling to find out the status and correct all these errors. Never once did they initiate communication. And when they did, they did not have their facts straight, and I had to inform them of what was going on. I only came to target for optical because I have a discount. Last year I went to Walmart and that was a five star.
