The Eye Center At Grove Hill

Never in my life have I had such trouble getting a new pair of eyeglasses. First, the prescription was wrong coming from across the hall at the opthalmologist office (a major typo that produced a completely wrong pair of eyeglasses). Then even with the replacement eyeglasses, I was handed the glasses over the counter with no attempt to even check them for fit. Both times I was there, the new pair of glasses were just handed over. At least I can see out of this second pair, but as I got home and looked in the mirror, I could see they say crooked so much so that I had to set them on a flat surface. Sure enough, the bows are out of whack. One sits flat on the table, the other sticks up in the air. No one answers the phone. I need these like yesterday and there's no one capable of fitting them properly??? I have to go back and hope to get them fixed. Never in my life have I left an opticians business without a professional checking the fit and making sure the new glasses fit properly.

Dr. Russo did my cataract surgery on both eyes and he is fantastic. Takes his time with patients and explains all your options. Very pleased with the results.

The front desk is so rude! The doctor ask questions I start to reply to him and he cuts me off mid sentence. The doctor sure seemed like he was rushing. The only person who was professional and kind was the male MA. The front staff that checked me in was not friendly nor welcoming. I cancelled all of my future appointments with them.

Botched cataract surgery by Dr. Russo- left vitro elastic gel in my eye causing corneal edema, high pressure and partial loss of vision in my left eye. Have been followed by 2 of his colleagues in New Britain who were very competent but then not honest about if the gel was gone or not and were then refusing to transfer my records to another ophthalmology group! I would have given zero stars but that wasn’t an option.

Does not call to tell you your appointment has been changed, rather sends a letter in the mail that gets to you too late. I called the first time and got immediate attitude, was also told my appointment would be at one time and then received ANOTHER letter in the mail saying they changed my appointment again. The time on the letter was not the same as I was told. Inconsistent and inconvenient since I have to request to leave work early or go in late to make the appointment. Go to call them to ask for phone calls rather than letters and see why they keep pushing appointments out and get sent to voicemail. Website says they're open 8-5pm. Phone says 8:30-5. But automated machine keeps saying office is closed even when calling around 9. There is always a problem there.