The Eye Clinic Nj

My wife and I had our first appointment at The Eye Clinic yesterday. Our family have been patients of Dr. Cucci for 28 years and we are extremely happy with her professionalism and wonderful care she has given us over the years! If you are in need of a great eye doctor, she should be your choice. The staff was outstanding from our first phone call to schedule our appointments throughout the testing and setting our follow appointments.

I was a patient here for years until I moved and found an eye clinic closer to home. What a difference. Much more professional staff and much more thorough testing.

I’ve been a patient at The Eye Clinic NJ for about 25 years, but unfortunately, the service has declined significantly. The front desk staff in particular are unprofessional and in serious need of customer service training. Although I have excellent insurance, I was told upon arrival that they no longer accept Local 731 insurance, something they should have made clear in advance. Not only was this information already in their system from my previous visits, but they also require patients to submit updated insurance and ID days before the appointment. Despite completing this process, I was turned away after taking time off work for my annual eye exam, and the staff’s attitude made the experience even worse. After this experience, I will be finding a new eye clinic that values and respects their patients, and I recommend others do the same.

Avoid this place at all costs. They’ll switch your eye doctor on you last minute and not even advise? Let me know before I come in that the person isn’t available don’t just assume I’ll be okay with someone new. Never sent my prescription to the pharmacy and then had the audacity to charge me a no show fee when there was no point in me coming back if I couldn’t even get the treatment I needed. Rude and unprofessional. Not to mention I had to wait over an hour last time I was there for the other doctor to show up. The first person never recorded my initial exam. Overall such ridiculously lousy service. Receptionists need some better training too, they have some nerve being rude.

Dr. Rassier was very thorough with the examination. I was surprised when he double checked my prescription and noticed something that did not seem right. He started from the beginning until he was sure and felt good about it. The staff is very courteous and reasonably fast with service. Nick took time to show me the frames that will fit me, went over with the features of the lens, and discussed its corresponding prices and insurance coverage. This place is highly recommended!