The Eye Doctor

I have been a part of this Eye Doctor facility, Dr. Kim Devitt and Patrick are truly two of the most amazing people in this town. I am thankful for the customer service care and individual attention they give to me. I would recommend this Eye Doctor to everyone. I Have been a patient for 28 years. I’m very proud of this. I was in a coma with Covid and on a ventilator for 60 days and she sent a pair of eyeglasses to me so I could see when I woke up. I’m so grateful. Thank you for being the best!!!!!

Lovely place, lovely people, everyone is so personable. There's a great selection of frames and so many choices of extras it almost makes it hard to decide. Dr. Kym has the greatest bedside manner next to my APRN Ashley Poppy. And that's the highest compliment I could ever give as they both should give master classes in bedside manner and patient services.

I have used Kim for years this last eye exam was awful she gave me a trial contacts which right eye contact had expired in 2017 and left in 2023 to use for a new order of different brand which has put me in danger of severe condition to my eyes

The entire office was very pleasant. The front desk person told me and my daughter bye by name. The optometrist found that my daughter had been misdiagnosed for 3 years. She also caught the beginning of a condition that I have. She was easy to understand. Most offices take 4-6 weeks to receive your glasses. The expected wait is 2 weeks. If your child is on medicaid they have the best selection. The selection for myself was vast.

I recently moved back here after being away for over 25 years, l would have given them a 10 star review if it was just based on the EYE EXAM but the customer service was terrible and no one apologize, l had a set appointment waited for almost an hour no one said anything once l got back there they had me mixed up with another patient again no one apologized. Once l was in the back waited another 30 minutes Came up front ordered glasses it was different as well his name was Patrick Husband went the next day GREAT EXAM BY DOCTOR! again we both had appointments he waited over an hour and dealing with several issues with our insurance not on the insurance side but Patrick, it has been a nightmare the insurance company had to call because we were given the wrong information he has been rude and very cold, l will continue to use them because of the Doctor but it has been a nightmare dealing with the customer service and Patrick and no one has apologized Being new to them and us both using them has been very frustrating. Next year we may look for another DOCTOR or maybe she will be at another location where the people are treated with respect and with dignity. Customer service is so hard to find. It’s not something that can be taught either. You have it or you don’t. I’ve been in the healthcare and Legal field for over 30 years and I realize that people have lost businesses lost people who would have supported them but the Customer Service was horrible. This was not a good experience for us at all, neither myself nor my husband. even though I talked to Patrick several times his tone and customer service skills were a -0 My husband has been on the same job for the last 30 years. We’ve had the same insurance never had issues with any of it It was not an insurance issue. It was a in-house issue with them. There is so much more that I can say, but this is enough. I think I just so disappointed very disappointed. first impressions are everything and I told him that when a new person is coming into your business bringing you business with so much competition around you you would think that it would’ve been Treat it better. Customer Service can either grow a business or destroy a business and I’m so disappointed with that part Of the business again, great eye doctor, great eye doctor