I had an appointment scheduled for 4:20 PM for both a regular eye exam and a contact exam since I’m trying contacts for the first time. The wait was long, but I initially overlooked it because it seemed like only one doctor was available.
At the end of my normal eye exam, I was told there might not be enough time for my contact fitting, which didn’t make sense since I had waited past my appointment time. I told the doctor that if there wasn’t enough time for the fitting, I’d prefer to reschedule the contact exam so everything could be done in one sitting. Despite that, they went ahead with the exam anyway.
Afterward, I was informed that I’d need to come back another day for the contact fitting because of the time. When I asked if the only step left was for them to watch me put the contacts in and take them out (since I’ve never worn them before), I was told yes, which made the situation even more frustrating.
To make matters worse, one of the front desk staff members with blonde hair was incredibly unprofessional. She repeatedly interrupted the woman who was helping me, raised her voice, and spoke to me in a condescending, gaslighting manner instead of trying to resolve the issue.
Overall, this visit was a huge inconvenience and a waste of time. The lack of clear communication, accountability, and professionalism was disappointing. I would not recommend this location. If you need eye care, go to the Greenville location instead—hopefully, they value patients’ time and communicate better.
