Todays Vision

I had such an amazing experience getting my glasses! Stephanie and Elmira were absolutely fantastic from start to finish. They were incredibly friendly, knowledgeable, and made the whole process easy and enjoyable. They helped me find the perfect pair, made sure everything fit comfortably, and took the time to answer all my questions. The level of care and attention they gave really stood out. My new glasses look amazing and feel perfect — I couldn’t be happier! Thank you, Stephanie and Elmira, for the outstanding service.

I want to begin by saying that the front desk staff was exceptionally nice and welcoming throughout my interactions. One lady with fun hair took the time to look up the exact frames I came in with because I loved them so much. I ended up buying the frames in a different color and new lenses to put into my current pair. Cost about $500. Unfortunately the warmth of the receptionist does not compensate for the significant operational disorganization and poor communication that plagued my experience. :( My initial eye exam was scheduled for 10:30 AM on a Thursday morning. I took the day off as family was visiting and set to arrive around noon. Great this should be more than enough time. These exams are usually in and out half a hr. But the doctor did not physically arrive at the practice until 11:00 AM and didn't enter my exam room until about 11:15 AM. Leaving me sitting alone in an exam room like 45 minutes past my appointment time due to basic scheduling oversight is a poor use of my sweet sweet day off. If a Dr does not begin seeing patients until 11:00 AM, appointments should not be booked prior to that time please. About two weeks later, I received both a text message and a phone call from a man notifying me that my glasses were ready for pickup. Great my prescription changed so I'm excited to see better! After braving rush hour traffic to retrieve them and extra 30 mins out the way, I was informed upon arrival that only the frames had arrived....the lenses were not yet there and I would need to make another trip to pick up the new frames and then drop off my current pair. While the staff is super duper nice, the lack of coordination, accurate communication, and respect for patients time is disappointing. Clearer internal processes and more accurate patient notifications are desperately needed. :( next year I'll prob. be looking for a different eye clinic.

Thank you Brandon, Stephanie, and Elmira! Great team of people up front. I had to go to my appointment alone and they eagerly helped me decide on a pair like we were all good friends doing a montage. Can’t thank them enough for a fun appointment!

Went for my first visit today and I absolutely love this place! The staff are top tier and my experience felt customized. The front desk ladies were attentive upon arrival with welcoming smiles. I was greeted by name. Then the guy assistant handled my initial exams. He was very informative of the process, patient for my questions and had an overall pleasant demeanor. He even gave me a cold water while I waited for the dr which was no time at all. The dr came in with a welcoming demeanor as well. He had actual conversation instead of just clipboard talk. I can see why his team is so positive & professional with a humble leader such as him. I was walked thru everything step by step and I saw the whole team work together to meet my needs between check in, exams, fitting and insurance process. They offered options that fit my needs and budget. I will be switching my family to this location. I am so grateful for a stellar experience, give them a try!

I have been to this store 3 times and they still cannot get my prescription correct. Driving from Anna to here 3 times because of something they cannot get right is absolutely ridiculous. The doctor was fantastic, but why am I having to deal with this and spend hundreds of dollars for it still not working? I have also asked for my prescription 3 times with no prescription sent. They are also very hard to get ahold of. I’m very disappointed, as I had high hopes. Edit: Stephanie has been absolutely amazing. She hand delivered my glasses on the way home. She’s been in constant contact with updates. I’m very grateful that she has tried to make this write and be helpful! I updated the stars.