Tracy Rosiek OD (Walmart Vision Center lane)

I would like to make mention of Nicole who works in the optical center. While just browsing their frames I could tell she was having issues with a difficult patient who was confused about his prescription. I couldn’t help but overhear how she carefully explained the different prescriptions he had and how they work for him. It sounds like she called and confirmed this info with another center and the patient seemed satisfied. Caring and knowledgeable customer service!

I tried to order my glasses in the system and have vsp insurance and she couldn’t get into. The lady there smelled so bad like unclean, she was missing teeth and seemed to be tweaking on something. Her sweatshirt looked filthy. I am thinking you have standards there so she either needs assistance, mental health help or simply talked to. It was very overwhelming. Just thought you may want to know to help your employee but also the customer service aspect. Sunday March 22, 2025 1130a

Dr. Laurie is just great. Very patient and personable. That’s where the service stops. It’s been 4 weeks now since I’ve ordered new lenses. After two weeks a completely disinterested tech says 2 weeks is typical. After 3 weeks a tech says she will check with the lens manufacturer and call with a status. No phone call. When we called them the day later the tech said “for some reason the lenses were never ordered”. She claimed she would place the order. So after 4 weeks nothing. My new approach will be to get my exams from Dr. Larson, but go next door to Sam’s for glasses. The Walmart employees seem to be completely unmotivated. It’s a busy store so I suspect management doesn’t really care much.

I plan on going to Walmart Vision( I only gave one star, so I could find out if they will give me the prescription. I have had several glasses that that don’t fit right, over my ears around my eyes and nose. So I would get the same Frames.

I would give no stars if I could. Went to get an eye and contact exam. Paid for my exams and left with trials for contact lenses. I was not told that I had a time frame to contact back to see how the contact lenses worked, they just told me I’m done and that was it. Not everyone wears contacts everyday. Returned requesting for contact and glasses prescription. Was told I won’t get one for my contacts prescriptions because I never called back in their preferred time that they didn’t advise. Basically got ripped off and paid for a service I won’t be getting a prescription for. The front desk person wasn’t as helpful and her attitude was basically like that’s not our fault. NEVER GOING BACK.