I chose Unger Eye Care because they were listed as the best option under my insurance plan, and unfortunately my experience has been incredibly disappointing. To be fair, Ashley was more than helpful. She was kind, professional, and genuinely caring and thoughtful throughout this entire process. Because of her I feel a three star is fair. If it was just her I was rating, she’d receive a full 5 star. My frustration is not directed toward her or the doctor personally. My issue is with the overall business practices, lack of transparency, and how concerns were handled by management. Her name was Shirley. From the beginning, fees, policies, and financial obligations were not clearly explained either verbally or in writing. What should have been a straightforward eye exam and glasses purchase quickly turned into a confusing process filled with unexpected charges, policies, and “all sales are final” clauses that were never properly disclosed upfront. Due to a personal family emergency and unexpected financial strain, I attempted to cancel the order before completion because I no longer felt comfortable with the cost. Instead of being met with compassion, understanding or reasonable solutions for my current limitations, I was told I would still be responsible for charges, additional cancellation fees, and payment for lenses still “in process.” It was also never clearly disclosed to me that I would not receive the glasses until the balance was paid in full, despite already putting down $600 and agreeing to a payment plan of $142 per month for three months. That information would have significantly impacted my decision moving forward, and I believe it should have been communicated clearly from the start. The most frustrating part was speaking with management. Rather than showing empathy or trying to resolve the situation professionally, the conversation felt cold, dismissive, and entirely centered around policy over people. I left the interaction feeling defeated, taken advantage of, and pressured into paying for services and products I neither fully understood nor knowingly agreed to. I understand businesses have policies. However, transparency, communication, and compassion toward patients should matter just as much as protecting sales. Based on my experience, I would strongly encourage anyone considering Unger Eye Care to ask detailed questions about every fee, policy, cancellation clause, and financial obligation before agreeing to anything. They have been reported to the BBB and a complaint has been filled with the FTC.
