United Health Centers

Zero stars. Nancy madrigal should not work with the public. My grandfather kindly went in asking for a second referral to see a specialist and receive an appointment date after already getting it approved through his insurance. She told him that, “they don’t do that there” and she sent him on his way. Mind you he urgently needs a new specialist for eye surgery. I’m unsure if she doesn’t know how to do her job or is just blatantly lazy. I wonder if they’d treat their grandparents the same way 🤔. These people will not take care of you and do not care.

Worst experience. They barely look at your teeth and tell you to come back for another appointment to do the cleaning. Then another one for filling. (All months away). It doesn’t matter if it’s an emergency or tooth ache. You’re better off anywhere else.

I’m not sure why this is called an urgent care clinic. Told me they only see patients that are with the medical center that is next door. Told me that I needed to have private insurance or be a patient next door. I didn’t find her rude but this shouldn’t be an urgent care if they don’t take anyone.

UHC Mendota Ive been trying to contact optometry for the 2nd week to find out if my gsons glasses have come in Ordered a month ago Said it would take 2 weeks Called 3 xs on hold for an hr ea time I called back explained to call center that no one answers That is so wrong call should at least go back to call center for further help They claim to give exceptional service I can also text to schedule an appt or get info on glasses Their team ready to assist Bs it ask when glasses were ordered and pls hold while we review your info What info havent asked for name dob Worthless texting system So I call back tell them not to transfer me until she can assure me i speak to someone ok let me review chart Says glasses were ordered and case is complete she said which is good I said no its not good how can it be closed no glasses Ok i will place u on hold I will try and get someone on phn and pls hold waited over 1/2 hr Then I heard call transferred only to go thru the same bad customer service of no one answering

Do not come here. The doctor that was in 6/30 was rude and unprofessional. After briefly assessing patient, she walked outside and started talking bad about the patient. She was going off on the assistants and receptionists for checking in said patient. Patient walked out after calling the Dr. out on what he heard. 0/10. Side note: this is my 3rd visit here and lobby is unsanitary and full of trash.