University Eye Institute

I came here in 2017, and got the best pair of glasses ever. I had to move out of state, and when I came back, I made an appointment for an eye exam. Dr. Aguilera did my exam. When I got my glasses, once again, best pair ever. She took all the time needed to get my very difficult prescription right. I am beyond grateful; the last few places I went told me they couldn't give me the right eye exam or make my glasses. Addie assisted me in picking up my glasses and adjusted one of the frames. Update: One thing I do wish the Eye Center would consider is offering insurance for the frames. I've had one pair of glasses adjusted twice, and they still slip and annoy me all day. I had to sign a waiver that said I won't hold a student responsible if they break my glasses during adjustment. I'm nearly legally blind and some eyeglass stores can't make my prescription, so I have to come here. It's just disheartening knowing I spent $700+ on two pairs of glasses, and one of them is going to drive me insane until I can afford to get it remade.

We recently brought my 90-year-old father to the Low Vision Institute (Vision Rehabilitation) at the University of Houston, and I cannot say enough about how extraordinary this experience was. Despite receiving injections for macular degeneration for the past two years, his vision has continued to decline. He also has glaucoma, and after at least four separate eye exams elsewhere trying to improve his glasses prescription, we were discouraged and running out of options. Nothing seemed to help. From the moment we walked in the door, every single staff member was welcoming, kind, and organized. The front desk team, registration staff, checkout staff — everyone treated us with patience and respect. Our student clinician, Max, was exceptional. He spent nearly three hours carefully and thoughtfully evaluating my father’s vision. He was patient, thorough, and creative in presenting practical options to improve day-to-day functioning. One of the most helpful recommendations — and worth the entire visit — was shifting away from trifocals and instead using single-vision lenses tailored to specific tasks. No one had explained this approach to us before. When Dr. Jennifer Tasca joined us, she expanded on everything with even more insight and clarity. She was compassionate, deeply knowledgeable, and genuinely invested in helping my father regain as much independence as possible. Both she and Max were professional, personable, and incredibly kind. This was not just an appointment — it was life-changing for our family. We left with real solutions, renewed hope, and a clear path forward. I am profoundly grateful to this team and highly recommend the Low Vision Institute to anyone navigating vision loss.

Wonderful teaching institute with great doctors and students eager to learn. It’s a teaching institute … a wait time is expected! The wait time is a result of thorough exams and growing pains. Each student is growing into a great future optometrist. Hence “growing pains” 😉. Be patient. Be kind.

I had a most lovely time. Never have I ever had such a thorough eye exam. I love (future Dr.) Lori and her Attending's attention to detail. I cant wait to come back next year

I used to have very good experience here but after my recent visit and my husband's recent visit, I don't think we are happy with this place. The exam always take very long. Mine took about 3 hours. My husband's visit took 4 hours. We missed an event after that afternoon visit. During the visit, everything went long and wrong. They would say, "I will be right back, " again and again... Even paying at the cashier took so long. I admire students practicing there. but after many things took so long, it could be upsetting. The doctor came at the end for less than 5 minutes. My husband paid more than $500 in September for ordering a pair of glasses. Then, he received a text that he owed another $30, six weeks later. He called back because it's concerning. but, did not get the clarification from the cashier. The cashier said she would get someone from the glasses store to call back. None calls back. And, we still don't know if the glasses have been made because they have not notified us. From my experience, they tried to upsell everything. I just needed a pair of reading glasses and I ended up paying about $300 for a pair.