Valley Optometry PLC

Updated!! !Apparently, you cannot leave Dr. Olennikov a bad review because she will send you a registered letter informing you are no longer a client. Instead of contacting me and trying to make it right, I was dismissed. What a joke. Stay far away from this place!! Obscenely expensive. I have worn glasses and contacts for 30 years and never paid so much money for an exam. The exam with some cheap frames was over $500. I believe they wanted another $200 for a contact exam. The glasses exam included unnecessary tests that were nonnegotiable. The front staff was mediocre at best. The doctor was condescending and quite unpleasant. She commented on how bad the contact brand I used was. I asked her to suggest another brand. She would not even suggest another brand without an exam. First do no harm, or First make more money??? Then she tried to sell me fish oil. Are you kidding me? To top it all off the I can’t even see with the glasses. I don’t know if they are the wrong prescription or my exam was wrong. I’ll just eat the glasses because I can’t imagine they will do anything but blame me according to the horrible reviews.

I feel compelled to let others know about my experience with billing at Valley. In transparency, I have been a patient for two years but this past visit seemed exorbitantly high which got me to do some digging. I was billed $159 for my exam which included a contact lens fitting, refraction, comprehensive exam and meibography of glands. I went back to my insurance provider VSP letting them know I believe I overpaid and VSP let me know that they never received a claim for an exam. About a week later, I received a refund from Valley for $25. I didn’t receive a phone call or email explaining this refund but there it was in my account. I did enjoy my experience at Valley, the staff is very pleasant and I received my contacts very quickly, but there isn’t any transparency as to what is and isn’t included in their exams.

Same horrible experiences as everyone else -- cancellation fees for appointments cancelled months ahead of time, extra fees and tests sneaked into the basic exam, insurance tomfoolery, unprofessional staff, long waits. To top it off, had got a bad prescription -- watering eyes and headaches. Called and was told to wait longer, and asked if maybe I got glasses from "another source" and that's where the issue stemmed from. Called a couple weeks later, headaches and blurry rx worse, and was told I'd now have to pay a fee to have the Rx double-checked. Only time I've ever felt compelled to leave a 1 star review somewhere. Avoid.

The most detailed eye exam i have had. . Dr.O was very friendly and so was Nick the eye tech person( I hope I got his name, right). He made the stuff I needed me to do very simple the way he explained it. Dr.O Showed me pictures of my eye and explained all the parts of it and how diabetes can affect it. The front office staff was also very nice and professional. She knew exactly what she were doing when it came to figuring out my insurance. They do expect Payment and they have you signed so many forms about canceling and not being late if you do owe something. But I think most businesses are heading that way. I was very happy with my visit.

As someone who has a family history of glaucoma and other eye issues, I always feel incredibly well cared for by Dr O and the staff at Valley Optometry. I've been a customer for several years now and have recommended them to family and friends. I never feel rushed, always feel like all my questions are answered and know I'm in good hands. The staff has always been friendly and helpful to our family and I'm so glad they're in the Rutland area and not an hour away!