Vision Trends

Get ready to wait. I have never waited less than an hour after my appointment time. You cannot make an appointment for glasses fitting so you're completely at their mercy when you need them. Your time is not important here.

Went in to get the nose pads replaced on my glasses. Had a short wait. The lady took care of them with no problem. Cost me $1.99. Cheap at twice the price!!! Thank you!

I have had all three doctors for my checkups, and every single one is top notch. They clearly love what they do, and they treat their customers kindly. Every time, I was taken through an explanation of the details of my eye health in a depth like no other ophthalmologist I have ever been to

We called to set an appointment for a new patient exam, and upon describing the symptoms my husband was experiencing they were quick to bring him in to rule out any medical issues. They got him in same day. Front desk staff was lovely and helpful, the techs were on it and have a great sense of humor, and the docs are knowledgeable and thorough. Prices were reasonable and as expected, and they use good technology in their office. Highly recommend.

staff moved my appointment multiple times without notifying me of the date change and then made me feel crazy like I didn’t know when my appointment was, I kept coming here anyways and then had an incident where I paid for a pair of glasses and then over a week later received a call stating that the glasses I purchased were unavailable but I had already been charged for them. This month I returned for my exam and to pick out a new pair of glasses as well as safety glasses. A few days after my exam they called and said they had a pair of glasses similar to the ones I had ordered and they asked if I wanted to come try them on, I did and wasn’t really feeling them and told them I wanted the ones I had already ordered, was then informed that they hadn’t actually been ordered even though it had been days that I was under the assumption they had ordered them. I had called to ask if they could update me on tracking information for the pair I ordered and waited on hold for 10 minutes just to get the response “ we are still waiting on them” and they couldn’t actually give me an estimated date on when they will arrive, I then asked how long it would take for my lenses to be put into them and was told an additional 10-14 days. So I have safely glasses I need for work but can’t wear because I will have to go back and forth between my old perscription and my new one and I won’t even receive my regular everyday glasses until about a month after my exam. It really frustrates me because the staff is nice and the office is great, I want to like coming here but every time there’s always a different issue. Edit a year later: returned to the office giving them one last chance and was disappointed once again. Got my exam done and went to pick out a new pair of glasses. I explained that I wanted basically the same pair of glasses I had before just plain black round glasses just a thinner version. Was handed about 20 different pairs to try on that were nothing like what I was describing or wearing and was then handed a laptop with 72 pages to flip though to see if I liked anything online. I was in the office for over an hour at this point and had asked if I could look online at home and come back when I found something, was told no. I was brought another 10 pairs of glasses that were still nothing like what I was asking for. All their options are extravagant and colorful. They ended up giving me a pair of sunglasses they popped the lenses out of and I figured that was as close as we were going to get so I said they were fine, I was then told that they were having issues entering them into the system to order them and that it would be done the following buisness day and that I could pay for my glasses when they came in. I then got a call a week later asking why I had left without paying and was told to come in the following day to pay for them. When I came to the office I was then told they were “still having issues” and was sent home without paying and without my glasses ordered. If I had atleast gotten a call telling me not to come in again I wouldn’t be so mad but I wasted gas to come there for absolutely no reason. I called and complained and was told my complaint would be private but then received a call an hour later from the same employee telling me my glasses were ordered even though it took a week before that to even get any progress made. When I returned to pick them up and pay for them I was treated differently than I had been before and it was obvious my complaint was not kept private. The office manager made excuses and said that “the system was down” even though as soon as I complained my glasses were ordered, they made me feel like I was overreacting and being unreasonable but I was under the impression my glasses had been ordered and drove 20 minutes out of my way for nothing. Finally got my glasses and the lenses were wrong and I couldn’t see properly out of them. Luckily they were kind enough to take them back without any hassle but this was the last time I’ll be visiting.