The experience at the reception desk was not the best. I believe that customer service should be characterized by friendliness and patience especially when it comes to adjusting glasses, given that every customer has different needs (not to mention that the frames were crooked). Unfortunately, the service I received from Gilberto fell short of expectations.
About
Visionworks 1412 serves patients in Hialeah and the surrounding part of Florida from its office at 18100 NW 57TH Ave. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include comprehensive eye exam, glasses & frames, contact lenses and contact lens fitting. Insurance accepted includes VSP, Superior Vision, Spectera and MetLife (5 plans in total). Doctors at this practice include Benjamin Anderson JR, OD and Lori Espinoza, OD. The optical carries 36 frame brands. It is open 6 days a week, including Saturdays. You can walk in without an appointment. Call (786) 746-9296 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
18100 NW 57TH Ave
Ste 102
Hialeah, FL 33015
Get Directions - Phone
- (786) 746-9296
- Languages spoken
- English, Spanish, Urdu, Arabic
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Monday | 10:00 AM – 6:30 PM |
| Tuesday | 10:00 AM – 6:30 PM |
| Wednesday | 10:00 AM – 6:30 PM |
| Thursday | 10:00 AM – 6:30 PM |
| Friday | 10:00 AM – 6:30 PM |
| Saturday | 10:00 AM – 6:30 PM |
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 186
Excellent Service!!!! I came in with a missing screw on my glasses, and Gilberto helped me very well. He did amazing customer service. Recommend 100% this optical
Office was very clean and good atmosphere. Appointment time was kept, employees were very helpful and polite. Doctor was very informative and did not rush. Gilberto at was excellent, took his time, was informative and helpful. He’s one of the best parts of the place.
Best experience ever.. I been using glasses for many years now and coming to this location it’s amazing… all the staff are friendly and eager to help and make you feels comfortable… I never experienced a service like this one.. will be my place for now on .. strongly recommend. Dr Isabella Lozano take an extra step doing her evaluation… definitely she love her job. Kudos to Boris the manager, Vilma, Gilberto .. but to be honest all of them go above and beyond for every client. Thanks you guys for all you do .
Vilma was such a welcoming and helpful associate! She walked me through all the steps and assisted me in getting to the perfect pair of prescription glasses I came in looking for. 5/5 stellar customer service!
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