Visionworks

I went to the Vision Works in Middletown hoping to make an appointment before a major surgery that I was going to have in a week ! I was completely out of contacts and my recovery was got to be 6-8 weeks !!The shop was going to close in a couple hours and they were fully booked but they said if I didn’t mind doing my appointment in increments they could fit me in TODAY!!!! Wow!! I couldn’t believe it! They were ALL so kind and caring!! Nobody seemed annoyed or frustrated that they might need to stay open a bit longer for me. I even suggested that I come in tomorrow or the following but they insisted I was no problem at all :) Thank you VisionWorks for making everything possible yesterday for me !

Caroline, Ann and staff couldn't have been more helpful, as usual. It is always a great experience visiting Visionworks in Middletown. Light atmosphere but very professional. Very helpful. Thank you, Jim Downing

Dr. Lee was very attentive and took her time and answered all of my questions. Rachael was wonderful in helping me pick out glasses. Great experience and they will be my go to team for any future eye stuff.

I was really let down by the service at this glasses display. While I came in with a clear prescription, it felt like the staff were more interested in upselling me unnecessary extras just to raise the price. I had the distinct impression that their focus was on making a sale, not providing a service. Customer service was poor, and I left feeling frustrated. On a positive note, the doctor I saw was amazing—she was great, attentive, and professional. I just wish the rest of the team had matched her level of care.

I had a disappointing experience at this glasses display. Despite the prescription from my doctor, they couldn’t provide the glasses as prescribed. I felt uneasy because the staff kept insisting my vision hadn’t changed much and seemed evasive when I asked questions. My translator and I were treated poorly—there was a clear sense of aggression and even a hint of discrimination because I spoke another language. I didn’t feel safe or comfortable, and I hope they can improve their customer care in the future.