UPDATING REVIEW ON 6/26. as of today, i have been issued a full refund for my glasses. Greg reached out to me a few days ago and let me know to go back to this visionworks and i would be taken care of. i am glad that this situation has been resolved and very appreciative to Greg, but i still want to say that a bad review shouldn’t be the motivating factor to give good customer service. this could’ve been easily handled at a store level. original review: very disappointed with this Visionworks. this is the second frames i have bought with visionworks, the first frames were great and had no issues, this year for my annual exam i picked out a recommended pair by the worker helping me. after waiting the designated time and picking up my frames on 06/02, i loved my glasses. fast forward to today, 06/19, while removing my glasses, the frame cracked on the top of the frame on both sides of the glasses by the nose part of the glasses. okay, weird, but stuff happens, i’ve only had them for a little over two weeks. i reached out to Visionworks and spoke to the first person i was directed to, and was told since i didn’t purchase any type of warrant they couldn’t do anything. i again stated that i hadn’t even had them for 30 days, and she said, “Again, like i said, since you didn’t purchase a warranty there’s nothing we can do.” okay click. i barely get my glasses glued enough to see (while i'm at work mind you) and take an early lunch to go to Eyemart Express because i need glasses that i can see out of and aren’t terribly crooked. i go to eyemart, talk to the lady there, and she looks at my glasses. She states in all her wisdom, that this doesn’t look like a break from me, but a manufacturer defect where they had made my lenses too big, and that spots that cracked, and one side that subsequently broke because of that. i had told her what had conspired with calling visionworks and ya da ya da, and she was like that doesn’t sound right, let ME give them a call. she calls, i assume speaks to the same lady by the way she described the interaction, and was again told nothing could be done and you’re out of luck unless you purchase a warranty in the future. lol, okay. eyemart lady hangs up and says “ wow she was very rude, and didn’t offer any solutions.” okay, great. after the grueling task of now picking out the second “perfect pair” of glasses (which let’s be honest takes forever) eyemart rings me up for the glasses (not covered with insurance since i’ve already used my allotted amount with visionworks for the year) , and pay ANOTHER $200 out of my pocket for glasses. okay, sounds good right? so as eyemart works their magic in making my glasses, i call corporate and speak to a dude who hears me out and makes my concerns feel valid. he then says “well, did you speak to the general manager?” and i say “no; the lady said nothing could be done.” and he’s like “well, okay, i’ll reach out the the general manager and have them give you a call.” okie dokie sounds good. this call with corporate ends at about 11:37 am. eyemart finishes my glasses (in a record breaking 26 minutes) and i go on my merry way from my super extended lunch. i await patiently by the phone all day, only to be met with no phone calls. i am now typing and publishing this at 7:30 pm the same day, deeply disappointed and frankly mad. i didn’t get miss rude lady’s name from this location, but if she treats you anything like she treated me, you won’t want to come back. so, thank you, visionworks for using my insurance benefits and taking my hard earned money for crappy cheap glasses that break when the wind blows. oh, and one last thing, i’ve had glasses going on 20 years, and i have never ONCE broken them. no, i don’t box professionally for a living or have a job where they would get broken.
