Vista Site Eyecare

I’ve been coming to Vista Eyecare for years and have always had an excellent experience. Dr. Bababekova was incredibly thorough, informative, and took her time explaining everything to me. I never felt rushed and truly appreciated how she made sure I understood all aspects of my eye health and prescription. Eli performed all of my testing and was also wonderful—friendly, knowledgeable, and informative throughout the process. The entire staff is welcoming and helpful, especially when it comes to choosing glasses that complement your face shape and style. A special thank you to Renee and Eli for helping me pick out my new glasses. Renee went above and beyond to help me get the best deal on a year’s supply of contact lenses, which I greatly appreciated. I even got a free pair of designer sunglasses with my purchase! The office is always clean, organized, and professional, and they offer great appointment flexibility. I recommend Vista Eyecare to everyone looking for outstanding eye care and exceptional customer service!

Nicole was wonderful! She helped me choose my Miu Miu glasses and was very professional, knowledgeable, and attentive. She found the perfect eyewear for me while staying within my budget. I would highlight recommend vistasite eye care ,as a matter of fact all the workers i have encountered there are very nice and friendly .

I love Dr. Bababekova. She's pleasant to interact with, patient, incredibly helpful and never has a problem because I ask questions and sometimes need further clarification. I'm always happy after an appointment here. I like the people that work at the front desk too; they always do their best to be warm and friendly, as well as helpful with orders or adjustments to glasses—I think that some patients just need to learn a bit more patience and be kinder to the people that are actually just trying to be helpful.

I am writing to express my significant concerns regarding the unprofessional conduct of the Store Manager, Jasmin. Her demeanor was consistently unprofessional, and she frequently addressed me in a condescending manner, as if I were a child. I found her communication style particularly inappropriate during both my initial drop-off and subsequent pick-up visits for my glasses. Furthermore, she exhibited unprofessional behavior, such as chewing gum inappropriately, and was overtly rude. While other sales associates present during my visits were generally professional and courteous, I also encountered another sales associate (whose name I unfortunately did not obtain) who displayed a similarly rude and unhelpful attitude, especially when I requested a receipt for my insurance carrier. As a customer who places a high value on service, I am genuinely surprised and disappointed by the level of unprofessionalism displayed by the Store Manager. Effective customer service is paramount, and such conduct is counterproductive to fostering a positive customer experience. Given these experiences, I do not intend to return to this location. However, I would like to commend Sharon McIntyre, another sales associate. Her professionalism and excellent customer service are a shining example of how clients should be treated, and I highly recommend seeking her assistance if visiting the store. I hope this feedback proves constructive. Thank you for your time and attention to this matter.

This review is based on the manager Jasmin . On Thursday February 26th I had a scheduled ophthalmologist appointment. The doctor was pleasant and professional. After the appointment I went to the front desk to order my contacts. The sales associate had a pair of glasses waiting at the counter for me to try on. I told her I really only wanted the contacts I normally get but would try the glasses on. Nicole I must add is really good at her job and tried to up sale me on glasses. In the end we ordered both but prior to leaving I told her you know I only wanted the contacts. I called an hour later and told her not to process the glasses because they were not needed . Nicole stated she would put the order on hold until I came back in which we agreed would be Monday. On Monday at 12:26 I called the store and asked her about the hold . I told her I only want the contacts as discussed on Thursday. She said I would have to come in and speak to the manager . I came in an hour later and met with the manager Jasmin. I repeated I only want the contacts to which she replied she had just placed the full order. She stated that she made a mistake and placed the order. I asked Nicole who was standing there had she indeed placed it on hold to which she replied yes. She said she put everything on hold the day we spoke. The manager asked if I would like to see other glasses to which I stated no again. Jasmin ( manager ) stated she would call the lab to have it corrected. I waited in the store for 2 hours. She said she had to wait for the lab manager to call her back. She stated that only the lab manager could cancel her mistake. We agreed she would let me know the next day. I called the next day around 11am she stated she would try to reach them again. I called back at 12:46 pm asking for an update. She stated she did not hear an answer yet. I asked her is there another manager she could talk to . I asked was this a vendor they normally work with she stated yes. I said I may have to look into a legal dispute as I am not getting any satisfactory answers. She then yelled at me and stated I was being desperate and slammed the phone closed. If this is the type of management that is hired at vista site I encourage others not to give their business to this location. To have the audacity to yell at a customer for wanting clarification on a mistake a manager made is unprofessional and should be dealt with at there corporate office. This manager is reflection of the company. I will not do business where I am disrespected. I have yet to get an answer. I contacted the credit card company and the BBB. I will also forward a message to the vista site headquarters .