Visual Health Doctors of Optometry - Fairfax & Vienna

If I could give this place negative 100 stars, I would. This office should be avoided at all costs. For months, I’ve been calling weekly trying to speak with a manager regarding two contact lens boxes I never received. Every single time, the front desk receptionist says the manager “isn’t in” and promises a callback the next day. It’s now been over 2.5 months with absolutely no follow-up. The management at this location clearly does not care about their customers. What’s worse is the dishonest upselling. I specifically requested Total Dailies, which I’ve always used without issue. Instead, they pushed Acuvue, claiming it was “better.” The doctor gave me Acuvue samples to test first before any order was supposed to be placed to ensure I actually liked them. After trying them for one day, they did not sit right on my eyes at all, so I asked them to order the Total Dailies I originally requested. That’s when the front desk receptionist told me they had already placed the order for the Acuvue and that I would need to return the package once received. I asked why they would place an order before I even confirmed I liked the samples the doctor gave me to try. The front desk girl could not give me an answer. I returned the unopened Acuvue package exactly as instructed. When I asked about the price difference, the manager told me it was only $4. I knew that couldn’t be right, so I asked her to look it up in front of me. The actual difference came out to $218. Once caught in either a lie or total incompetence, I asked if they could simply provide me with two additional boxes since each box costs around $100. At first, she said no and told me it was my problem and my cost to eat. After several minutes of back-and-forth in front of me at the store location, she finally checked with another employee and then agreed. Now here we are, nearly two months later: no follow-up, no contacts, no callback, nothing. This place is unprofessional, dishonest, and impossible to get accountability from. They will say whatever they need to in order to overcharge customers and keep the difference. Save yourself the frustration and go somewhere else.

Please do not come here to purchase your glasses. My lenses were crooked in the frame and had to be adjusted by the associate. They were then accidentally cracked by the associate while adjusting the nose piece. So I schedule an appointment to have the replacement lenses put in and I get called two days in a row by two different associates to reschedule because the doctor won’t be in and both times I have to explain that my appointment is not to see the doctor. Seems like something they should’ve had a note in the system about so they aren’t pestering clients but ok. Then on the day of my appointment, I’m nervous about whether the lab tech will even be in since I got those other calls and they confirm my appointment time with the technician. So I arrive on time for my appointment and the technician calls 10 minutes after my appointment time to tell the front desk that he’s running late because he’s been stuck in the Arlington office all morning. That seems like something a considerate lab tech would’ve said before the appointment time so that the front desk could tell clients to come later instead of wasting more of their time. Am I getting $100 off of my glasses for my time and Ubers to come here for this nonsense? No. So you could at the very least, not make me wait over 30 minutes past my appointment time. This is very inconvenient and inconsiderate and I will never purchase lenses from here again. EDIT: The manager likes to gaslight people and argue. She intentionally plays like she’s thick or maybe she actually is but it’s absurd to speak to the customer this way and then expect them to continue doing business with you. I handed them back their glasses and the case and I’m so relieved to be done with this business. She did me a favor. I recommend that you don’t come here to purchase your glasses or for the eye exam. They illegally do unnecessary procedures to charge you out of pocket expenses. Also, crazy enough, they don’t have the technology to put lenses in all the frames that they have the audacity to be selling and they won’t tell you until after they cut/ruin brand new lenses. Ridiculous. That’s not how you do business.

This is a shout out for Visual Health Doctors, and Ms. Sade in particular for the extreme levels of competency, professionalism and customer focus and personal attention she has brought to the whole experience of getting my multi focal prescription glasses. I had a very poor experience last year at a national chain for optical wear that I could not use my glasses after multiple attempts at correcting wrongly cut lenses. So, it stands out even more when Sade demonstrated what a competent Optometrist house can do for you in getting the correct measurements, pay attention to details you may not know as a customer and also got in touch with my insurance to find answers which were challenging for me to obtain. And she does what she does with joy and makes it a pleasurable experience even when she was about to close the store. My great experience remained the same when I went to pick up my order and when I returned to fix my frame. I fully recommend anyone looking for expertise in getting measurements for multifocal and a good shopping experience for frames to go to Sade and Visual Health Doctors at Fairfax!

Several years ago, I ordered glasses for my family from the Fairfax location and had significant difficulty obtaining them, requiring multiple follow-up calls. Due to the stressful experience, I decided not to return. Unfortunately, a few years later, I forgot about the prior issues and gave the company another opportunity. On February 2, 2026, I contacted the Fairfax location but was informed that the glasses we needed were not available there, so we proceeded to the McLean location and completed payment for the order. We were told we would be contacted when the glasses were ready and that they would be sent to the Fairfax location. Weeks passed without any communication. When I contacted the Fairfax location, I encountered several staff members who were discourteous and directed me to call the McLean location because that is where payment was processed. When I contacted McLean, I was redirected back to Fairfax. This back-and-forth communication was extremely frustrating and concerning. I requested to speak with another representative, and I was assured that the matter would be investigated and that I would receive a follow-up call. It has now been several months, and I have not received any update. I also emailed the regional manager and have yet to receive a response. We eventually had to travel to pick up one pair of sport glasses that were ready; however, we were never notified that they were available. As of today, we still have no information regarding the regular glasses from the February 2, 2026 order. Due to the lack of communication and unresolved order, I ultimately obtained glasses from Walmart Optical, where the process was efficient and communication was clear, with the glasses ready in less than two weeks. I am requesting the following: • An immediate update regarding the status of the outstanding glasses • An explanation for the lack of communication and delay • Appropriate resolution to address the inconvenience and repeated negative experience This situation has caused significant inconvenience and frustration, especially given that a similar issue occurred previously. I would appreciate prompt attention to this matter. Thank you for your time and assistance. I look forward to your response.

Very disappointing experience. My visit ended up costing around $500 total, with about $300 covered by insurance, and I still paid roughly $200 out of pocket — only to leave with about 45 days of contact lenses. The cost felt excessive and was not clearly explained upfront. Communication was poor from start to finish. I was told my prescription and receipt would be emailed after my appointment, but I never received them and had to call back myself. It also took over 2 months to get my contacts, and I had to repeatedly follow up for updates. I was given inconsistent information, never received promised callbacks, and only after I started documenting the delays and miscommunication by email did the issue finally start getting resolved. After my experience, I looked through other reviews and noticed several people described very similar issues. This did not feel like a one-time mistake, but more like a recurring pattern. I would recommend going somewhere else for your eye care needs.