Walmart Vision Center

This place is terrible and I will not be coming back. They usually only have one staff member working (which isn’t their fault, I know) and if they are on lunch, then the gates are down and they're closed. You never know when that might be so I have had to wait for 20-30 minute increments to get in. Then they have multiple people to help and they don’t multi-task so you have to wait until they are completely done with one customer before they go to the next. I used to go to a Walmart Vision in Phoenix and never had these issues. They would always multi-task and get you out of there quickly. Every time you call, they either don’t answer or are short and rude. My son’s glasses are nice which is why I gave 2 stars, but the experience was horrible. Three different visits, no communication about what’s going on, and waiting forever all three visits. I will just spend a little more and go to Nationwide next time.

I was shown a dozen frames, and the tech went through each with me. We voted on which ones went best with the shape of my face. In the end I got a pair of reading glasses and a pair of distance lenses in two of the frames we both liked. My insurance will cover a new pair of distance glasses in 2027 and planning to have this vision center do the work.

The eye doctor they have there currently is trash. She got my contact prescription wrong and kept saying "You're seeing 20/20" when I told her I could not see some letters from far away. It's hard to drive with the contacts, can't even drive at night with them. It took me a few weeks to get decent contacts, only for the prescription to be wrong. I don't get it cause she got my glasses prescription right. Very bad doctor, wouldn't recommend this place. Plus the customer service is terrible.

Purchased the insurance, when my glasses broke I brought them in to get replaced. They took my glasses, for the next 2.5 months I couldn't see and they never called. I then went down there and the manager went to the rack on the wall, grabbed the frames everyone had been using to try on and gave me those. They didn't even put my old lenses in right and the plastic band around the lenses was sticking out poking me in the nose. When I tried to take them back because they were falling apart they claimed I never even used the insurance, apparently the store manager never even entered it in the system, no wonder 2.5 months later I never got called. The assistant manager started making allegations I was lying when I told her what happened and wouldn't help me. I ended up having to trim the plastic band off with toe nail clippers. It's my fault why would I go to Walmart for glasses, don't go there! Look at the pic, the plastic fell off my glasses, now they poke me in the head.

They don't currently have their own clinician, but that will change and is irrelevant to this review as they take any doc's RX. I gotta give 5 big ones because their service was stellar! Calling out Sydney! She was so good on the phone, I went over to see what they had to offer. Sydney was fantastic! Picked up glasses and sunglasses and could not be happier with the quality and fit and style! Saved nearly $200 to boot! Honestly was pleasantly surprised with all aspects of this purchase and interaction with ALL the staff. Anita..talking bout you too girl! Give them a chance on your next eyeglass purchase!! I'm extremely happy!