In my attempt trying to I schedule appointment, I received condescending customer service.i just called 9 AM CST 4/18/2026 and was trying to give my baseline information. Paraphrasing, I mentioned I need an eye exam and never been to your establishment. Being a first time caller to this location, I did not know protocol. The woman, monotone, asked if I would be using insurance. I said "Yes and I checked my insurance company to confirm you are in network." I tried establishing context that I did a little homework so this should go smoothly. Her response, paraphrasing and in a condescending tone was how it works is I need your insurance information. I said a rude statement back and hung up the phone. Not inviting and expected from a larger corporation.
