Walmart Vision Center

I have been coming to this Walmart Vision Center with my family for around 20 years and have always had good experiences with the doctors and staff. Unfortunately, my recent experience with an employee/manager named Maya was very upsetting and unprofessional. I came in for a simple glasses adjustment and was told there would be about a one-hour wait. I said that was fine and sat down to wait. A short time later, Maya confronted me in front of other customers, raised her voice, accused me of being rude and in a hurry, and embarrassed me publicly. I was not being confrontational and had already accepted the wait time. When I asked for her name, she ignored me and was not wearing a visible name badge. She also told me she was refusing service to me and that I should not come back, which was shocking considering I have been a longtime customer at this location for many years. I spoke with the Saturday morning manager, Janay, afterward, and I appreciated her listening. However, this experience was very disappointing and not consistent with the customer service I have known at this location. I hope Walmart reviews this situation seriously because no customer should be treated this way in front of others.

Had an excellent experience here in the Kenner Vision store today. Maya was extremely nice and very patient. Answered all of my questions to my satisfaction. Walked me through the insurance process and helped me make decisions and submitted my order. Very pleased with the entire experience so far. New glasses to arrive in approx. a week. Thanks Maya!

We have been going to this Walmart Vision Center in Kenner, LA for years, which makes this experience even more disappointing. We placed an order for contact lenses and never heard anything back for over a month. When we finally called to check, we were told the order had never been placed because their system was down at the time. When I tried to ask questions and understand what happened, I spoke with an employee named Debra Kirk, and the interaction was extremely unprofessional. She repeatedly cut me off, spoke to me in a condescending tone, and kept saying I was yelling when I was simply trying to get answers. She also spoke disrespectfully to my daughter, which was completely unacceptable. My daughter had given me permission to speak on her behalf and was on speaker during the call. She clearly stated multiple times that I had permission and that she did not want to continue speaking with Debra due to how rude she was being. Despite this, Debra refused to acknowledge that and continued to be dismissive. When I asked for her name and the name of a manager, she was dismissive and initially refused to provide that information. She then insisted my daughter get back on the phone before she would share her name, even though my daughter had already given me permission to speak on her behalf. Instead of helping, she made it clear she did not want to continue the conversation. No solution was offered, no accountability was taken, and no effort was made to resolve the issue. This was one of the worst customer service experiences I’ve ever had. After being a loyal customer for years, this was incredibly frustrating and disappointing. I would not recommend using this location for your vision needs.

Absolutely amazing! Great service very thorough exam by a very good eye doctor. Excellent selection of new and designer frames. My favorite in the metro area!

If I could give zero star I would give it. Bad customer services. Do not go to this vision center. Bad services. As I spoke to one of the tech here she said I was screaming at her. She does not know the differences between screaming and talking. They have No knowledge of what they are doing. Spend your money elsewhere. Rude. Plain rude.