Walmart Vision Center

Went to get lens replaced but the one they ordered doesn't have the correct prescription and my old lens was chipped on the top corner. Asked if they could just put the old one back on until the 2nd ordered one came back and they told me it was now theirs and I would have to wait again. Kathy is the most rudest unprofessional person I have ever dealt with. I paid for it so why can't I have it back? Do not recommend.

Kathy, the manager was so patient and helpful. I brought in my prescription and she explained what all the numbers were, something my eye Dr never took the time to do. She priced out all my options to help get the most insurance coverage. Due to the complexity of my lenses she helped me pick a frame that would still fit well even after my lenses were put in. Very helpful

I went today to talk to a sales associate to purchase a pair of frames for my lenses and to schedule an appt for an eye exam for new lenses two to three weeks later. ( yesterday I had a blood vessel rupture so I want that to heal before I get a new exam and it's been a year and half since my last exam. ) My puppy ate the ends of my frames so I wanted to get the frames now and wait on lenses once my injury healed. When a lady approached me she was very rude and asked me what I wanted. That is exactly how she put it. I told her that I would like to talk to a sales lady about frames. She kept asking me if I have a prescription and interrupting me and I told her yes but it's been a year and half and my lens are scratched and I'll need new ones when my injury heals. She told me that I would infect her store and infect her frames and I need to go to my eye doctor. I told her that it's an eye injury and I don't understand what you are talking about and she said 'what don't you understand? We can't have you infecting our store and she was yelling at me!' There were customers in her store being helped by sales people and I was so embarrassed. People at my job said they could barely see the injured blood vessel. She was ridiculously rude so I told her to forget it and that I would complain about her behavior. She did not want my business and doesn't need to be helping the public. This happened today around 5 pm in Salisbury NC. I went back to give her another chance and the same lady is arrogant and rude. After looking at frames for 20 minutes and her complaining about cleaning frames; I'll take my purchase elsewhere. The other point is that she only understands sizes of frames but not the fit. Not going back to purchase.

Blonde older lady that works there is so unprofessional and rude!

All the lady's that work there are great, Kitty took real good care of me highly recommend this Walmart vision center. Tanks again kitty.