Walmart Vision Center

Had an Ok experience.. the Drs' Bigley are amazing people & Drs. They truly care about people & helping them in every way, even financially. I didn't see them this time, just ordering glasses. My only issue is, that it's been 2wks, I was told 7-10 days, AND I would receive a call when my glasses came in. (My current glasses are completely broken & I'm legally blind without them).. they never called to tell me my glasses were in. After 2wks, I called today to see when they would be in.. & found out they've been in for over a week. No phone call. I don't use email. Smh

I had a very disappointing experience at the Troy Walmart Vision Center. At the time of purchase, I was told I was paying $30 for basic lenses with non-reflective coating. My father was with me and heard the same thing. Based on that information, I agreed to the purchase. When I received my glasses, they did not include the non-reflective coating I was told I was getting. When I questioned this, the associate made it seem like it was my fault, instead of acknowledging that I had been given incorrect information. I was then told the coating is actually $55, which directly contradicts what we were originally told. Rather than fixing the mistake, the associate tried to push a second pair discount, which was completely irrelevant and frustrating. I didn’t want another pair — I wanted what I was promised. This felt misleading and unprofessional. Between the price change, blame-shifting, and upselling, I left feeling like I couldn’t trust the information I was given. I would not recommend this Vision Center based on my experience.

The Bigley's are fantastic, both very thorough, friendly, great doctors. Now on to Walmart itself. Been going there for years. My last pair of rimless glasses started giving me problems about a month after I got them,one of the pins loosened up. I took them back 2 times to have it tightened. The second time back the lady who tightened them told me if that didn't do it to come back and they would send them back. About three weeks later I took them back with the same problem. Another lady took them back to repair, came back and said there was nothing they could do and they were past my 90 day warranty. The lady that had repaired them last time was standing right beside us, and actually said hi did not say a word. I explained what I had been through and the lady just told me I had 90 days. They were 500.00 glasses I threw in the trash......Never again, years of my business was lost.

I’ve dealt with Walmart vision center a bunch, and they’ve always been highly professional, helpful and amazing! Everyone is super nice and extremely helpful. I don’t have vision insurance and have found this place to be the most reasonably priced eye exams. They also have helped me a ton getting contacts for the first time. Highly recommend.

The staff here is great. The doctor was very attentive to my needs and requests. She went above and beyond to make sure I would be getting the prescription I needed, and that I would be able to submit my receipts properly to my insurance. Plus, she was very pleasant to interact with. The optician, Suzie, was very professional and helpful. She also did a great job of putting up with my obstinance while at the same time helping me understand what would probably work best for my particular needs. I was VERY satisfied with my visit today!