Came here after getting a brand new pair of glasses in 3 years. I was told they offer free adjustments and could loosen my frames slightly so they didn't hurt me. The lady there took my glasses in the backroom where I could see the tools for adjusting glasses but just took her hands and started bending my glasses. When she brought them back, they looked like someone had stepped on them as both sides were bent opposite ways. I mentioned this and asked if she could balance them, so they looked the same on both sides. She went back to the backroom where at this point, I believe she didn't think I could see her, but she manhandled my glasses again and, this time, cracked the earpiece. I was a bit upset that some glasses I was so glad to get after 3 years were immediately damaged by a place that was meant to make and repair glasses. I showed her where she had cracked the earpiece, and she told me it happens and they were not liable for it. I left pretty upset that my new glasses looked janky now, and the earpiece was cracked, but I thought I'd get over it. It's been a couple of months, and that cracked earpiece keeps grabbing my hair and pulling it out.... and the fact that both sides dont neatly tuck in anymore, but rather still looks like someone stepped on them annoys me. I even googled about this, and it seems like walmart vision centers have the tools to repair what she broke, yet she didn't offer to help at all. She mostly seemed annoyed that she had to do something...
