I am a caregiver and I took my client to drop off a pair of her glasses on the afternoon of Monday, July 20. The lady that they had working was inattentive and did not do a good job communicating. She took my clients glasses (the lenses need to be replaced), and proceeded to wordlessly walk away into the back. When she eventually came back, my client asked her if she needed to pay and your employee said no. She then, once again, tried to walk away. My client asked if we were good to leave, and she said yes. Cut to 20 minutes later when I'm driving my client home, who do we get a call from? She wants to know why we left, even though she told us we could before disappearing AGAIN. When my client pointed this out to her, she attempted to make my client feel guilty by deliberately putting on a whiney voice and saying that she hadn't gone to the bathroom all day so that's what she was doing. If that had indeed been the case, all she needed to tell us is that she had to use the restroom and we would have happily understood and waited. But no, she didn't communicate with us when we were here and then attempted to make it our fault when talking about it over the phone. Very disappointed, you need to either have her go through some sort of training or move her somewhere she isn't interacting with clients. We had to go back again today, July 21, and while Audra was wonderful she shouldn't have to deal with other employees mistakes like this.
