The best part of my recent visit was the kind, patient gentleman that did the pre-exam portion of my visit. The optometrist was also nice and professional. The one star rating was due to another male employee. When my exam was complete I was told I could go try on frames while I waited for the next employee to step in. I wasn't given any other instruction. I had been trying on frames for almost 10 minutes when this male employee sitting at one of the stations began shouting (not exaggerating) at my husband and I, that the frames we tried on were NOT to be put back! That they MUST be cleaned! While I 100% understand and appreciate their cleanliness, this was NOT the appropriate way to approach and speak to paying customers. I am not a child and I do not appreciate being publicly scolded and spoken to in a condescending manner. First of all, when my exam was complete and I was told to browse frames this could have been addressed. They could also have signs posted near the frames. If these are not options, when an employee does have to step in to address this with a customer, get your lazy, entitled, rear-end out of your chair, walk across the room, and politely address your policy with your customer. Due to this atrocious employee, we decided to purchase frames and move our business to a different location.
