Walmart Vision Center

Been going here for about 17 years - absolutely amazing doctor (I always speak so fondly of my exams and recommend him to everyone) and the customer service is great, too. However, the policy that demands me to require another eye exam after two months is preposterous. Firstly, I have a very busy appointment schedule and limited vehicle access due to finances and sharing; my eye exam also took place during the holiday stretch from December. I waited a very long time for my appt and I needed it desperately as my contacts were out and my frames are nearly 7 years old. My car was very recently totaled leaving me with no vehicle, as well as all possible friends/family being unavailable, largely due to cancer treatments. I paid $30 out-of-pocket (a large amount to me currently) for my trial contacts following the exam; I was told in my appointment it would be as easy as calling and requesting another pair of contacts if I had any issue with the trial set. I was also terrified of having to pay more money for my contacts (I have severe anxiety and am very poor). The staff informed me to give it about a week and let them know, and also that the $30 was a one-time occurrence. I made it 3 days and the contacts caused me a severe amount of pain and discomfort through the entire period, so I finally removed them and called in. Not only was it a shock to me that I would have to return for another appt to be reassessed for different contacts, but I was only given 𝘵𝘩𝘳𝘦𝘦 𝘥𝘢𝘺𝘴 to return before they told me I would have to go thru another exam to receive further help. Why was I not informed of this policy beforehand? Plain & simply put: my insurance (that I'm incredibly fortunate & grateful to have through Medicaid) only pays for an exam once yearly. Now, I'm left high and dry and with only frames that aren't good enough for me to be able to drive or even properly watch/read anything and I've no idea what to do 🙂 to make matters worse, I endured a significant amount of trauma and abuse during the times that I regularly wore frames; it was a major step forward in my mental health to switch to contacts and see an "improved" man in the mirror. The blow to my confidence has detrimented my relationship and my daily life in general. Thoroughly unsatisfied and even offended.

You know the 2.7 review rating makes a lot of sense now. I used to like this place I had no issues before and now I really started seeing their true colors, especially Sarah. So I had a problem that I didn’t say too much about where I asked them to basically clean my lenses and instead not only did they do that but they decided they were gonna fix my frames so this week and basically screwed them up to where I had to readjust them multiple times, so they fit right on my face. And that’s not even the worst thing they did literally called in today because I was confused about my appointment for some contact ones since I have EDS and I can’t wear a normal ones. I have to speak loudly because my wife is impaired when it comes to her hearing so she can’t hear that well Sarah copped an attitude with my wife and assumed I was yelling because I’m a guy even though I was just speaking up to my wife could hear me we’ve been in there multiple times I have said multiple times that my wife was hearing impaired as well, I’m autistic sometimes I can’t modulate my tone or hear if my tone is being nasty or rude however, I did ask my wife if she confirmed that it was in fact not . If you have anyone who’s disabled or has an invisible disability, like I do do not go here because it’s ableist this can be. My wife is a Walmart worker and will be contacting HR and I will be contacting customer care about the discrimination

I made an appointment at this place I want to say at least 4 months ago. I told them I would have to bring my kids with me.I was told that it was no problem....And today, when I brought my kids with me, I got the most hateful freaking looks.I have an autistic son who has to be redirected frequently and a daughter who's two years old. We walk in there and it's nothing but dirty looks from like at least 5 women like what am I doing there with my kids?I don't have a choice. Some people don't have a support system, so we got to do what we got to do.You would think women would understand that , but unfortunately they did not. I had used one of the carts from the store to put my kids in one of the big blue ones , and I was told by one of them that i could not take the cart into the room to keep the children in because it would not fit and I could not keep it outside the door because it was a fire hazard.This is all stuff that I probably should have been told before the appointment when I told them that I would be bringing my kids with me. weeks ago I came in there... I've actually been in there multiple times with my children just looking at the Frames because I was so excited to get new glasses because my glasses are currently broken and when they asked me if I needed help, I said, no. I'm just looking at The Frames. I have an appointment coming up and they said, oh okay, that's fine come and look as much as you want to. I said, I'm going to have to bring my kids to the appointment. Is that okay? And they said, oh yeah, that's fine, no problem, but today it seems like it was a really big problem. I just left. The whole situation was extremely embarrassing.That's really too bad.You would think that a group of women would be more understanding, not to mention they weren't doing anything but sitting and staring at me. Maybe cut some staff , since they have all that time to sit and judge.

I had an amazing experience at the Walmart Vision Center. Molly went above and beyond and made sure everything was perfect for my first time visit. She was a shining star in that office. She’s very friendly, very professional, and always willing to help customers with a smile on her face. The only reason I gave 4 stars to the clinic was because there was an issue with my insurance. The physician had told me information that resulted in not being true. Molly did fix the problem, but I do wish that I was informed correctly by the person in charge. Not sure why there are so many low reviews. Everyone in the office is swift, kind, and polite. Very easy to work with and very professional as well. I’ll be continuing to use Walmart Vision Center for all my vision needs!

The doctor and staff was able to answer every question. I wasn't sure about the different lenses. My doctor helped me in choosing the right contacts and eyeglasses lenses. Thank you