Walmart Vision Center

I made a 12:30 pm appointment for my 93 year old Mother. We got there and got my Mother inside,which is not easy,. After making the appointment and getting a confirmation call saying once again 12:30 ,we were told our appointment was 11:30 and we missed it. We could come back at 3:30 though. They were busy so I wonder if they overbooked and couldn't be truthful? If I needed to cancel I was told it had to be with 24 hr notice, but that wasn't mentioned when we supposedly showed up late.

I bought a pair of prescription glasses here. I figured I didn't need the warranty. I had my prior pair for 12 years and everything was fine until they got stepped on. They tried to sell me the warranty, but I figured I'd just buy another pair if I messed the new ones up or broke them. However, after about 90 days, the glasses got blurry. I took them back to see if they could be fixed. I was told it was the antiglare/anti-reflective coating that was messed up. If I had bought the warranty, they would have replaced the glasses. I wasn't informed that I should buy the warranty because they were selling junk. I'm never buying prescription glasses from Walmart again.

The staff answer phones lacks something to be desired. Been trying to call all morning and it just rings dozens of times. On my 3rd try someone answered and instead of making me an appointment she transfered me and the phone rang nonstop again. Never did get my appointment made.

Do not go to this Vision Center! It's taking me weeks and weeks to finally get glasses and they're the wrong. Got my money back once on my way to get it back for the second time first I was told they were damaged then I was told they came in and these are the wrong style and a wrong prescription. They will give me my money back for the glasses that they screwed up but not for my exam so now I have no money to go elsewhere to get glasses. The doctor has no clue what she's doing the prescription was so far off I can't see anything with these glasses. Please beware do not waste your money they will lie to you and scam you I have been at this for weeks I am up to my eyeballs and bullshit with these people. Very bad business practices making a complaint to the Better Business Bureau first thing in the morning

Do not get Cooper Brand. Idk if my doctor changed diameter on me from my Acuvue Oasis size but the 6 months monthly pack was gone within that month They fell out constantly 1mph winds . Often rolled up out of my eyes and are hard to see to find. 6 months supply gone 1 month . My no diligence in the check up appointment Led to me being screwed for my concert Thursday . Under Medicaid they still want to charge me $45 for the appointment just to get a trial or free pair of my old prosthetic prescription. Secretary of your quite snarky as well . And that's about as helpful as Cancer. -3 ⭐ if I could. The doctor was pleasant however the rest of the team seems to be jerks with 0 compassion.