I’m very disappointed with my son’s eyeglasses purchase. After using the glasses for some time, I eventually noticed small cracks in the lens. When I brought them back, the staff acknowledged that the screws had been tightened too much and were too snug, which caused pressure on the lenses and resulted in the cracks. What makes this more frustrating is that, even though the staff admitted the screws were overtightened, they said that no warranty claim could be made because the glasses were not covered under warranty. I understand that warranty policies have limitations, but if the damage was caused by how the glasses were assembled or adjusted, I believe the store should take some responsibility. It’s disappointing to have the cause of the damage acknowledged by the staff but still be left responsible for the cost of replacement. I expected better workmanship and customer service. Hopefully, the store can review how these situations are handled and take responsibility when their own workmanship contributes to the damage.
