I’ve been a patient of Dr. Hinson for over twenty years at the Walmart Vision Center, and he continues to be an excellent optometrist. He is thorough, knowledgeable, and truly attentive to patient care. He always makes the exam process comfortable and takes the time to answer questions, which I greatly appreciate. Unfortunately, the experience with the staff does not reflect the same level of professionalism. The employees seem to lack basic common courtesy and clear communication skills, which make visits and telephone conversations unnecessarily frustrating. Simple interactions could be handled with more respect and clarity. I highly recommend Dr. Hinson for his expertise and long-standing commitment to his patients, but I sincerely hope the staff improves their customer service to create a more positive overall experience.
