Walnut Vision Care - Baybrook

Decided to go with Warby Parker based on all the 5 start reviews and having such a busy schedule I thought this would be a nice 1-stop shop. Get my eye exam, order my glasses, they get delivered to my front door! Perfect! While the sale associate was very friendly, their styles are great and very affordable, I was very disappointed in the eye exam. I explained what my strength was, she performed the exam, gave me a trial pair of contacts a weaker strength than my actual strength. I thought well she is the professional so we will see. I walked out with these new contacts in, ordered my frames and lenses thinking everything was going to be great! I got in my car and as I was looking at things like radio, dash and phone I noticed the letters were blurry and started to hurt my head! I called WP and talked with an operator explaining my experience and had to schedule a follow up appointment. I took the contacts out and put my old ones back in. Went to my follow up appointment and tried to explain my concerns to the doctor and she proceeded by telling me since I was getting older I may need bifocals.. that she wasn’t sure the strength of my contacts because we didn’t have a definite script from my previous doctor. I told her I didn’t think I needed bifocals considering my old contacts were just fine and I had had them for the last two years. We were just not on the same page. I walked out dissapointed, now disappointed at the arrival of my new glasses this week because I know they won’t work for me. I will have to return them and hopefully get a full refund. I will have to pay for another eye exam and won’t be able to use my insurance to pay for it because I waisted it on Warby Parker! So while they have great frames at great prices, I would suggest really looking at reviews for the optometrist themselves and their experience in the field.

I usually buy my glasses from Warby Parker, I love the selection. I had an excellent experience at this location from start to finish. The staff were incredibly patient and gave me plenty of time to browse and try on different frames without any pressure, shout out to Ryan. I appreciated how open they were when I shared my concerns about pricing. Ryan took the time to walk me through options that fit my budget without compromising on quality. In the end, I felt confident and happy with my choice, thanks to their guidance and support. Highly recommend!

When I ordered my glasses,the sales lady told me that my glasses would be delivered to my house. Even if I was unsatisfied with them for any reason. When I returned to exchange my glasses, Sarah ,the salesperson helping me that day told me that they could not be mailed to me. But when I told her where I came from to shop with them then she was able to accommodate my request. There should not have been a stipulation. She should have simply honored my request per the store policy. This made me feel as though my money was welcomed but I was not.They also both told me that my transitions told not get very dark when all my other transition glasses always accommodated my request. So why could they not do the same....hmmmm

I had an amazing experience at this Warby Parker location. Every single employee in the store was incredibly friendly, professional, and genuinely helpful. From the moment I walked in, I felt welcomed and taken care of. The entire team was patient, knowledgeable, and went above and beyond to make sure I found exactly what I was looking for. It’s rare to walk into a store where everyone is that positive and attentive but this team truly stood out. You can tell they care about their customers and take pride in what they do. I highly recommend this location to anyone looking for great service and a smooth, enjoyable experience. Thank you all for making it such a great visit!

Every time I visit the Warby Parker location at Baybrook Mall, the service is top notch. No matter who assists me, I always have a great experience. Today, Craig helped me and he was resourceful, patient, friendly, and truly listened to what I was looking for. One of the things I love most about Warby Parker is that I can always find a frame that feels like it was made just for me. Excellent customer service and a great selection every time!