Warby Parker West Bend

Let me start with the service Bee should be called Queen Bee. She was amazing. Bee explained the process and all the benefits that come with the glasses. She told me I can get my eye exam there as well. I will be returning because she gave amazing service.

I came in April 27th for a glasses and contact exam as my contact prescription has expired before I could order new ones. The doctor I had was Jordyn and she wanted me to try two different brands so said she would not issue a new contact prescription right away so I could test the trials out first. It has been well over a month and I have not heard anything. No trials, no contact prescription (despite paying for this in full) What’s worse is when I try to call the store and inquire about this it just brings me to a generic call center. There is no way to contact the store directly or even speak to the doctor. The call center pulled the order and said no contacts were ever ordered. I am out of the country for a few months and have no way of going in myself to ask. My parents were going to go in and pick up the trials for me so they could ship them to me. I am so upset by this. To have a doctor just ignore what they told me they’d do and then not be reachable is atrocious. I’ve been using Warby Parker since 2019 and have recommended them to so many friends and family. I will not be spending a dime more with them.

My family and I discovered Warby Parker and all the great services for a few years now. We use the optomery services and trust the staff and doctors. State of the art exams, in house teaching, and compassionate caregivers keep us coming back as loyal patrons. They file my insurance claim directly after our appointments, use expert stylist for new products and have in store support for all things.

Walked in during lunchtime, and even though there were 3 other customers, I did not have to wait for service. Staff were very nice, gave options and presented their frames well, even explained why some frames looked better on my face shape. Large modern selection. Will definitely be going back for another pair. I had a current copy of my prescription with me, and was able to get in and out in about 30 minutes.

My first experience with a Warby Parker eye exam exceeded expectations. The dr was knowledgeable, friendly and professional. The counter staff was very friendly and helpful and did not make me feel rushed. it was a great experience and I will definitely use Warby Parker for my next annual exam.