West Tennessee Eye Care

Had to drive in from Columbia because of insurance, but boy was it worth it. I had a great experience with everyone I encountered yesterday. Alex was super friendly up front, and I was very impressed by Dr. Ellis, who examined me and communicated everything so well that I left feeling very well taken care of. Katie was so knowledgeable and got me everything I needed for my glasses. I can't wait to pick them up! THANKS!!

Don't go here, like just do not. See pictures. What I experienced here was a complete breakdown of informed consent and expectation-setting, which is a big deal in medical/aesthetic procedures I think. Dr. Toyos lied to me from day one, ensuring this was an outpatient procedure. Look at the pictures. I underwent a SmartGraft eyebrow procedure with Dr. Melissa Toyos in October 2023, and my experience was deeply disappointing—both in terms of the outcome and the way my concerns were handled afterward. During my consultation, I was explicitly told this was a simple outpatient procedure with minimal downtime and that I could return to work immediately with visible results right away. That was not my experience at all. I had significant bruising, swelling, and visible wounds that made it impossible to return to work for over a week. None of this was clearly disclosed in advance. When I raised concerns during recovery and later about uneven density and patchy regrowth, my concerns were dismissed through email. Instead of acknowledging the mismatch between what was promised and what occurred, I was told the outcome was due to my lack of aftercare (see the day of photo) and was encouraged to purchase additional products (!). What is most concerning is the shift in messaging after the procedure—from “immediate results” to a “two-year timeline”—which was not clearly communicated beforehand. Patients deserve accurate expectations so they can make informed decisions. I have documented my experience thoroughly, including photos and written correspondence. At this point, the result remains visibly uneven and does not reflect what was represented during consultation. I would strongly encourage anyone considering this procedure to ask very detailed questions about downtime, healing, expected results, and timelines—and to get those answers in writing, and to seek that procedure elsewhere. Pictures are day of, day one, 1/5 weeks later and 1 month later.

I went in with severe dry and light sensitivity and feel like they used that fear to take advantage of me and further their own causes rather than helping. A couple thousand dollars out of pocket (because they only give you their own meds that are not covered by insurance), a few very painful treatments (that did not offer relief and were also not covered by insurance), two additional diagnosis (that were disputed by my other doctors and were a convenient combination of diagnosis enabling me to be the “perfect candidate” in a Toyos study.) All that with no answers and no relief. My questions and concerns were dismissed - repeatedly. I am not sure how they became so highly recommend. Definitely do not recommend.

Honestly, the best experience. Very comprehensive exam- everyone listened and patiently answered my questions. Very comfortable environment. 10/10 recommend!!

I really like Dr Toyos she was great , however the office staff is completely unhelpful and incompetent. An authorization was submitted for my surgery in July, and I am still waiting for the office to call me for follow-up information. I have called the office 8 times and every time I am told someone will return my call. Also during my appointment, I had a young lady that was googling on her phone how to use some of the machines.. and instead of being apologetic she was extremely rude when I asked her questions .