Westchester Optometry

Disappointed, mainly with how non-transparent the billing was. I ordered glasses through my vision insurance, was quoted a price, and the paperwork never added up. My first invoice listed the wrong lens type entirely — single vision, when I'd ordered progressives. When I flagged it, I was sent a "corrected" invoice with completely different line items and prices that somehow arrived at the exact same total. At no point could I get a clear, itemized breakdown of what I was actually paying for or how my insurance benefit was applied. I also felt pushed toward premium lenses and coatings without being told a fully-covered standard option existed under my plan — I was simply told progressives "weren't covered." And the wait was long: about three weeks, with several calls on my end just to learn the glasses were ready. The glasses are fine, and staff did respond once I escalated. But getting a straight answer about my own bill took far more effort than it should have. If you come here, insist on a fully itemized breakdown before you pay, and ask specifically which lens tier your insurance covers versus what's billed as an upgrade. I wish I had.

I came here 2 yrs ago and received the WORST service. I selected a pair of $400 Gucci frames to order, but whenever I receive them, the quality was very low and did not look like the sample shown to me. The frame was bendable, the screws fell out as if I purchased a $20 frame. Although I purchased the glasses my insurance was still billed for frames. My prescription for my lenses were also filled incorrectly as I was not able to see out of them. I asked for polycarbonate lenses as I wanted THIN lenses as I've done for the past 20 years and received glasses that looked like Mr Magoo. I got a second opinion to ask why my lenses stuck and and were so thick and was told that Westchester Eye should have advised that with my prescription strength the lenses were going to show it's thickness and I should've been advised to select a different frame! I complained to Monica and instead of rectifying the problem she was very nasty towards me on the phone, so I had no choice but to contact my insurance company to have them remove the payment they made towards the frames and disputed the ones I purchased with my credit card. Last week I went again, not realizing it was the same place that I filled my glasses at. The receptionist started to attend to me then in front of 10+ customer Monica came over and in behind the counter, in front of everybody asked if I was Mitzi then told me that I could NOT be serviced "because of our last incident). I was mortified and embarrassed. Not only did she have the right to reject my service but The professional thing and to protect my hippa rights the professional thing to do was pull me to discuss it with me. I do not recommend this place to anyone. And all the years I've filled glasses I've never been treated this way. Attached is a pic of the glasses I received.

Went for the first time to get my prescription updated and the whole clinic was very welcoming! Got a very thorough but fast eye exam done. Everyone did a great job explaining everything and I highly recommend coming here.

I was told they price match 800 Contacts--and maybe they do--but if they forget to apply the price match, they won't issue a refund, even when it's their mistake. Instead, they only offer store credit. Then they try to justify their pricing by pointing to promotions like "one or two months free" or rebates, claiming it's a better deal than 800 Contacts. In my view, either you price match or you don't. There's also a lot of pressure to buy contacts on the spot. The pricing they offer is presented as a "same-day only" deal and typically requires purchasing a full year's supply upfront. My advice: ask them to print your prescription and consider buying your contacts elsewhere. That way, you're not locked into purchasing a year's supply all at once and can shop around for the best price. Also, note that Dr. Cindy M is no longer with this practice. UPDATE JUNE 2026 I had a frustrating experience with this office's billing process. I purchased my contact lenses and paid for them in full out of pocket. When I later submitted the claim to my vision insurance for reimbursement, it was denied because the office also submitted a claim to my insurance and had been paid. It took multiple phone calls and emails over the course of three weeks to get the issue resolved. Eventually, they voided the insurance claims so I could submit my own, but it required far more time and effort than it should have. If you pay out of pocket, be very clear with the office beforehand and confirm they are not going to bill your insurance. Double-check everything to avoid the hassle I experienced.

I recently visited Westchester Eye Care and was very disappointed by the unprofessional and rude attitude of the staff. From the moment I arrived, I felt that my questions and concerns were dismissed with impatience and condescension. The front desk staff seemed uninterested in helping and acted as though I was inconveniencing them just by being there. It’s unfortunate because I had heard good things about their doctors, but the negative attitude from the staff completely overshadowed the experience. Courtesy and respect go a long way in healthcare settings, and unfortunately, that was lacking here. I hope management addresses these issues and provides better training so future patients are treated with the basic professionalism and kindness everyone deserves.