Xceptional Eye Care

The manager, Quan, or whatever the older Asian man’s name is, was unbelievably rude and acted completely unprofessional. We asked for something as simple and standard as a copy of our glasses prescription, and he flat-out refused for no reason. Instead of helping customers, he acted arrogant, dismissive, and hostile the entire time. If this is how management treats people, it’s no surprise the service there is terrible. Absolutely unacceptable behavior from someone supposedly running a business.

Dr. Huong was fantastic! I have been wearing glasses since I was 6 yr old and it was one of the most thorough eye exam I’ve ever had. Th doctor took their time, I never felt rushed. The practice itself is very nice, clean, and comfortable. The receptionist (Mary?) was so nice and patient with me as we tried to figure out my insurance. The exam fee was Very reasonable especially considering the care I received. Wonderful neighborhood, family owned, practice!

The manager is very rude I was sitting with my gf in the chairs waiting for our son to be done only to be told that we had to move from the comfortable couches to some cheap chairs as we weren't the patient. The whole place was empty and we were the only one in there and was very rude about it. I will never be back to this place as they take so damn long and they treat us like crap. Wish I could give it a negative review 1 star is still positive.

Cute family owned business. The guy at the desk is very friendly and helpful, he helped me pick out a really nice frame that fit my face, my favorite pair of frames I’ve ever gotten.

I’m sorry to give such a low rating, as everyone who works here seems kind. But I can’t support how this place operates. I have been getting eye exams for roughly 24 years now. If during the exam a doctor wants to dilate your eyes, you are ALWAYS told before your appointment. That’s standard practice everywhere. Dilation is usually reserved for medical eye exams, but can be done for a number of reasons. During my visit here, the doctor requested to dilate my eyes. Since I was not warned beforehand, I had planned something that required driving immediately after my appointment. So had to decline. After a few days of trying out the trial contacts, I realized that I was having trouble focusing on things and even sometimes getting a headache. When I returned to ask about a readjustment, or even to just trial my old prescription to compare, I was told that I would have to pay for another exam since I had declined the eye dilation. Again, I was not told before the examination that dilation would be requested. So to recap, my options were; A) Pay for another exam or B) Order contacts that hurt my eyes.