Yakima Neighborhood Health Services

I was disappointed by my interaction with Angelica. After sharing my experience with a healthcare provider, instead of showing empathy or asking questions, she publicly dismissed my concerns and told me the provider was right. As a parent, I found that hurtful and insensitive, especially given the circumstances I described. Everyone is entitled to their opinions, but when someone is discussing a stressful experience involving their child, a little compassion goes a long way. The response I received felt dismissive and unnecessarily confrontational. If this reflects how she communicates with people in professional settings, I would be concerned about the level of respect and understanding patients can expect.

My family went in for glasses appointment two months ago. I was the first one to get an appointment, my brother and my mother were the second to get them theirs. Despite me getting my appointment FIRST they had gotten their glasses before me. When I called about it the lady said that they weren’t ready and to call back in a week and so I did, they still weren’t ready. After that, I waited a month and I called again, and they said they weren’t ready which made no sense to me, because how could my brother AND mother get their glasses before me, even though I had my appointment before them that doesn’t make sense to me. I recently called, and they still ARENT READY I’m frustrated because I can’t see. It’s affecting my day-to-day life. Since my glasses are broken. I constantly have to keep fixing them. Don’t go here!

I received a vaccination here today and the staff was great. Their process was smooth and pain free. I was in and out within 30 minutes which doesn't happen often when visiting a doctors office. If you're needing your vaccination give them a call, I'm sure they'd be happy to serve you.

I have had ups and downs with this center. They would tell me it was time for my yearly exam so I would make the appointment and they would say oh it's not time. Once the doctor even forgot me in the room. When u have state insurance you are very limited. With doctors accepting new patients. I am a single mother so missing work is hard financially. I have been fighting an infection for about a week or so I finally got an appointment at the terrace heights facility my appointment was at 3 I checked in at 240. The nurse took me back asked questions didn't really pay attention to what I said. She told me the doctor was with a patient and would be in shortly. Being Thanksgiving is tomorrow I wanted to put my health first to enjoy the day. I sat in the room 40 minutes I was also to get a tetanus shot. Nurse Saud she would get it ready and be back. 40 minutes no one came in to say anything. I walked out of the room and there was the nurse standing there talking to several other nurses. She just looked at me and I told her it's been 40 minutes and my appointment was at 3 she said nothing. I told her I would go to urgent care. Still in pain, not seen. I do not ever recommend anyone to the terrace heights facility. Not only that if u leave a message for the nurse don't expect a call back they will update your xhart in patient portal but never call u back. I had no idea they changed my prescription buy also didn't do it correctly so my insurance would cover it. Thank God I check my emails. They definitely don't care about people or patients.

I really like the friendly staff and exceptional health care this facility offers. The medical and dental staff are professional, well trained and offer medical care that will rival any large medical facility. YNHS is awesome!