Yorba Linda Eye Center

I first visited this clinic last year and my first one or two visits were not bad. Dr. Tsao performed a minor procedure to drain a sty I had on my eye. The procedure went well and I had no complaints on Dr. Tsao's attitude, then, However, when I came back this year due to another sty appearing on my eye (after more than a year of them not seeing me), I was presented with a rude attitude from Dr. Tsao that I was confused by. He seemed almost annoyed that I was back and was seemingly in a rush to finish the visit. When he came in, he already seemed unhappy to see that I was back. When he was performing the tonometry test (I think that's the name for it), I was having trouble keeping my eyes open immediately after he put the numbing drops in my eyes and I just needed a quick moment. He seemed to be annoyed by that and was making passive aggressive comments, one of them being "I can't prescribe you anything if you can't keep your eyes open". A doctor is supposed to be a caregiver and make their patients feel comfortable, not make them feel as if they are being an inconvenience for requesting a service. I was so confused by the horrible treatment that at the end of the visit, I asked him if I did the right thing by coming in upon seeing the sty. Because his attitude throughout the whole appointment made me wonder if I shouldn't have made an appointment for my problem. A patient should never be made to feel this way. This, along with the long wait times every time I go there, has deterred me from ever going back there. As a black woman, I try to not make everything about race, but I can't help but wonder if there is a correlation between that and the service I receive every time I go there. As a black woman in her 20s, I don't see any other patient in my demographic whenever I'm there so I always wonder if that plays a role but I don't know for certain. Nevertheless, the doctors at this clinic need to learn how to make ALL their patients feel heard and comfortable and not dismissed. I felt like just being there was an inconvenience to them.

They called me and when I called back, they were not interesting in following up. I have no idea why I was called as I never associated with them.

Dr. Tsao is knowledgeable, caring, and patient. He made my mom feel comfortable the whole time. He took the time to answer all our questions clearly, and what we appreciate most is that he’s always willing to take your call when you reach out to the office. I highly recommend him!

Dr Tsao is amazing. Within 15 minutes of being in his office, he asked me if I had any issues with my eyes. I said not that I was aware of, other than not seeing as well as I would like to. He told me my eye was protruding outward. I hadn’t notice it at that point, but by looking at some old pictures I could see the change in my eye. An MRI found I had a mass behind my eye that thankfully turned out to be non cancerous. Had it not been identified by Dr. Tsao, it could have burst at some point. All Dr aren’t as thorough as Dr Tsao. I am fortunate he took the time to evaluate me as a patient instead of looking at me as a quick dollar sign. I am thankful I went to Dr Tsao. I strongly recommend him.

Dr. Esser is professional, knowledgeable, and compassionate. The office is very clean and uncluttered, and the instruments seem up-to-date. Dr. Esser answered all of my questions, and he is honest and trustworthy. The staff are prepared to help, attentive, and friendly. Thank you