A Center For Visioncare

To Whom It May Concern, I am submitting this formal complaint/grievance regarding the ongoing delays and lack of adequate care surrounding my cataract removal treatment. My initial referral appointment took place in March 2026. I then returned twice in April 2026 for additional diagnostic testing and to complete required consent forms. Despite complying with all requested appointments and documentation, I was informed on May 6, 2026, by Alicia that there is currently no available building or facility to complete the cataract removal procedure and that approval has not yet been obtained through my insurance. This ongoing delay has become detrimental to my overall quality of life. My vision impairment continues to affect my daily functioning, independence, safety, and emotional well-being. I am deeply concerned that this matter reflects a lack of urgency, empathy, and proper coordination of care. The prolonged postponement of medically necessary treatment feels neglectful and has caused unnecessary stress and suffering. I respectfully request immediate clarification regarding:• The current status of insurance authorization• The expected timeline for surgery approval and scheduling• What actions are being taken to prevent further delays in care I also request that this grievance be formally documented and reviewed by management, patient relations, and any appropriate oversight department. Thank you for your prompt attention to this serious matter. I look forward to a timely resolution and appropriate follow-up. Sincerely, Bobby Strong

I have been calling to reschedule my eye exam, I called more than 30 times at different time during the day over last 2 weeks and nobody ever answers the call or returns the VM !!! I have been patient at CVC for almost 20 years and never experienced this from the front desk. Otherwise, all the providers are great.

Let me start off with saying the staff here are very nice and friendly. Dr. Sitara Hirji is an absolute pleasure. When I came to her 1 was having major eye issues, and had no idea why. She was very patient and sensitive to my pain and concerns. She helped me and found out what the problem was. I am so grateful for her. I can't say enough good things about Dr. Sitara Hirji. She the best! The whole office is great as well. I highly recommend them and Dr. Sitara Hirji.

The receptionists, nurses, and staff are friendly and nice; but be prepared to wait a long time to see the doctors. They are running behind chronically. I am a new patient on my second visit and had to wait a long time for both visits to see the doctor. Dr. Tanenbaum, once you actually get to see her, is informative and detailed. Again, be prepared to wait.

Mom had been having trouble with vision in one eye so we were referred to the Center for Vision Care to see what the problem was. Mom and I could not have been happier with the kind and professional care we received. Dr. Hirji and Dr. Moysidis diagnosed the problem quickly and began treatment. I am so happy and grateful mom is being well cared for. A+