Acworth Family Eyecare

My grandmother and I recently visited Acworth Eyecare. The customer service was amazing. We arrived prior to the office opening and the team was in a staff meeting. Instead of turning us away they opened the doors and allowed us to sit in the waiting area. The check in process was smooth as well as all the accommodations made for my 97 year old grandmother. All the staff were so engaging and helpful. Another good thing to note was the scheduling. I informed them at the time of the call that we had another appointment at 10:30 and I was assured we would be ok with the 9am appointment time. The exam time was quick and easy and we were all set to go by 10! Thanks for taking such good care of my granny.

I always have a wonderful experience at Acworth Family Eye care. The front desk is always welcoming and just such nice people. I never wait for more than a few minutes, which is so great. The Technicians who do the preliminary tests are kind, and do a great job. I love Dr Schagren. She is so thorough and she answers all my concerns. It is an overall great experience! Highly recommend!

I am very pleased when I leave the eye center. Staff very professional 👏🏽 and knowledgeable about the job they are doing. Have a very short wait time before I'm seen. Dr Reach has a calming manner that puts you at ease while he exams and evaluating result of your test.Thanks to all for a job well done 🤣😂

Honestly the best care I have ever received, they got me in immediately as I was in pain, when out of the blue my eye clouded over and swelled shut causing me to lose vision in that eye. Dr. Kelly was on it with complete exam and immediate antibiotics to clear my infection. The staff was welcoming and very helpful. I will continue all my future eye care with this amazing team at Acworth Family Eyecare. Thank you !!!

Dr. Kelly is fantastic: personable, thorough, and great at what he does. The low score is entirely about the optical department. I purchased progressive lenses with Transitions and, within a week, came back to exchange them for a different pair without Transitions (not an addition, a replacement). The staff member helping me repeatedly confused this for a new insurance claim despite my corrections. Her manager was unavailable, so she asked me to leave both pairs with her and said she'd call me the next day to move forward. I hadn't signed anything authorizing the replacement pair to be made. She never called. After a week I emailed requesting a refund instead, as I'd gotten glasses elsewhere. What followed was a lot of back-and-forth that ultimately led to this: this office does not allow refunds. This policy is not stated on their website, in their office, or on their receipts. I am out nearly $900. The only amount being returned is roughly $40 (the difference in frame price) despite the fact that the replacement pair I never authorized was also cheaper to produce than the original (no Transitions). I was charged for glasses I did not consent to have made, with no disclosure of a no-refund policy, and received a collective shrug in response. Dr. Kelly aside: do not get your glasses here.