Advanced Eye Care and Glaucoma Center

I first visited Dr. Ghiasi’s office on August 28, 2025, after being told that I needed cataract surgery on my left eye. Before leaving the office that day, I was scheduled for surgery in December 2025 and was given a list of requirements that had to be completed before the procedure. Over the next several months, I spent a significant amount of time preparing for this surgery. I had to schedule and attend multiple appointments at different medical offices, including visits to my family doctor for an EKG, blood work, and surgical clearance. Because I also have macular edema, I was required to receive my regular eye injection before surgery. All required records and test results were completed and sent to Dr.ghiasi’s office well before the scheduled surgery date. At my pre-surgery appointment, Dr.Ghiasi told me that a medication needed for the surgery was on backorder and might delay the procedure. This explanation did not make sense to me because my surgery had been scheduled for months, and it seemed like any medication shortages should have been known much earlier. In my opinion, this felt more like an excuse than a legitimate reason for concern. During that same visit, I was told that a standard lens would be used for my cataract surgery. However, I was later asked to pay $430 out of pocket, which I paid over the phone after being told the surgery would proceed. To this day, I do not understand why I was charged this amount if a standard lens was being used. I asked my insurance about $430 out-of-pocket charges and my insurance said that $430 out of pocket is typically associated with premium lens options, not standard lenses. After months of preparation, multiple appointments, medical testing, obtaining clearances, and paying the requested fee, I was shocked when the surgery was canceled only two days before the scheduled date. The office provided another explanation that I found difficult to believe after everything that had already happened. At the time of the cancellation, I was rescheduled for February 2026. However, the office later called again and left a message saying that appointment would also need to be postponed. By that point, I had completely lost confidence in the office and no longer felt comfortable trusting them with my care, so I did not return the call. From August 2025 until the final cancellation and postponement, I invested months of my time, energy, and effort preparing for this surgery. The repeated delays, last-minute cancellation, lack of clear communication, and unexplained $430 charge caused unnecessary stress and frustration. Based on my experience, I cannot recommend Dr. Ghiasi or this office.

Dr Zahra Ghiasi is truly exceptional. My mom needed eye surgery and was extremely anxious and scared. Dr Ghiasi not only provided incredible comfort but also showed genuine care. She even called me later that day to check on my mom’s well-being. Dr Ghiasi went above and beyond, and we couldn’t be more grateful. I highly recommend her for anyone in need of an outstanding, compassionate doctor.

This ophthalmologist is not good at all and does not spend enough time for the patient to ask their questions. She doesn't perform complete eye examinations, and when you mention that a thorough eye exam wasn't done, she just tells you to make another appointment. It seems she wants to charge multiple times for consultations and examinations. She is also very rude and disrespectful to patients. I do not recommend her; I have changed my ophthalmologist.

The quality of her work was good, however the financial treatment of the patients are very poor. I visited Dr Ghiasi per my mom's recommendation. She is on Medicare and does not check details of the billing as long as she does not have to pay. I on the other hand do read the details because I am not on Medicare and am insured through my work. I normally end up paying about $400 - 500 including frames for my glasses every year. This year I made the mistake of taking my mother's recommendation. I visited Dr Ghiasi in November because of headaches, she said it is best to wait until January to get glasses since the lenses are not changed much but this way you get coverage for new glasses next year. I asked if I had to pay her more for another visit and she said "NO" she will only double check the prescription and if the same as November then we will just get the lenses ordered. Great recommendation! In March I visited her again to get my glasses. Ended up paying again for the visit, ($25.00 reg co pay & $40.00 specialist's co pay - twice) then I paid over $500.00 for my glasses and then received another billing from her for about $120.00 for additional charges on some adjustments she has done each time I visited. Charging my insurance close to $700.00 and additional charges of $120.00 they are expecting from me. I thought I should ask before judging, maybe there was a mistake. After all I had to force the Roxanna to charge my card a co pay when she forgot to charge my card and insisted that I did not have to pay. Told her I do not want to receive a bill later, stating that I did not pay my co pay. She was not happy but charged the card per my request. So, I talked to her office twice and the gentleman who assists her, told me he will find out what these charges are and why twice (once in November and once on my 2nd visit to get my lenses.) and will get back to me. The only thing I received was an email with copy of the bill, they just circled the charges and sent it to me. Then I replied to email and asked for explanation again and to date (since March 2013 have not received a reply back only another billing that shows they added another $30.00 to the invoice for some reason. So, be aware and get everything in writing from her before accepting the verbal promise of "NO you will not be charged double." I am paying the bill but will not be going back.

Awful experience, After making an appointment, providing my insurance information, I received at least 3 calls verifying I would show up on time. Arriving 15 min. earlier, I had to wait 30 min. before a nurse called my name and did some prep work. I had to wait another 20 min. for the Dr. Zahra Ghiasi to see me. All along, the nurses, the Dr. and receptionist talked loudly in Persian with no respect to none Persian speaking patients. I verified with the accountant that my insurance did cover all expenses. I was told to return the following week for measuring my eyes for glasses. Again, after making the appointment, receiving 3 calls to make sure I would be on time, I visited the Dr.'s office and this time had to wait more than 45 min. to be seen. When I objected and offered to return another day, Dr. left her other patient and rushed to see me. Because of my age, I am near sighted and Dr. verified that after her exam. She discussed different lenses and frames with me and I told her that I only want what is covered by my insurance since I do not use glasses at all and I was there for check-up only. I selected a frame verifying there was no out of pocket fees for it. As I was leaving, Dr. handed me a bill for $544.00 which I objected and she told me my insurance does not cover the costs. I told her your office verified my insurance before making the appointment and she promised to follow up with the insurance company the next day and inform me. However, I still had to pay the full amount before leaving her office. Reluctantly I gave them my AX card. Dr.'s office never called me back and when I called them, they told me my glasses are ready to be picked up but no word about insurance. I visited their office and again inquired about the charge. They said they are still investigating. It is been over a month and they have not gotten back to me. I will never go back to this facility.