Advanced Eye Care Of Odessa

Was told my insurance was in network got there today for mine and my husband's appointment and was told they ard out of network with my insurance. Than was asked did I not want to pay out if pocket ! Ridiculous! We love dr Benavidez but unfortunately the front staff and staff that handles insurance are passive and inconsistent. So disappointing! We had to get time off work for this! Will not be returning

Worse place in odessa to get glasses from staff were rude and thought they were better then the patients. The technician broke my father’s Nike frame and did not want to replace at all and we only got a 20% off for another similar frame and or we got an option to pay the restocking fee for the lenses and get other frames. Unable to resolve this issue Find another place to go

Disappointed, and Upset...Called Advance Eye care to inquire about Certain Brand of Frames, but they won't tell me unless I made an appointment,it bothered me because I Was a customer ,So I went to another Doctor,...And am So Glad I did..because been having headaches and my vision wasn't the same, silly me I thought..was part of getting Old...Little that I know is that all this time my Right eye lens had No prescription at all...only the transition part.we pay to Advance Eye care pretty Good Money for my Glasses, but they were very careless, they should verify that the patients get the right prescription..so Needless to say They Lost us as customers.

Dr. Ceballos is fantastic! She is very kind and knowledgeable. I would get an eye exam from her. However, anything else, from glasses to contact ordering I would do somewhere else. The staff is very frustrating and does not work. I had to have several repeat conversations informing them my insurance would cover my exam. For some reason for MONTHS they had my payment slip wrong and would repeatedly state that I owe them money for the exam. We would repeatedly come to the same understanding, just for them to text me a few hours or days later confused. We would then come to an understanding AGAIN and AGAIN. I asked for a note to be made in my file to avoid this same misunderstanding and I was met with an attitude. They said if I just paid then their wouldn't be a balance. Advanced Eye Care should have contacted my insurance. They said they would, however I finally had to call my insurance to sort things out, and according to the insurance, Advanced Eye Care didn't even call. The staff could have spent the five minutes I took to call the insurance to figure it out, instead of causing repeated issues with me. The staff is extremely unprofessional. In the future, I will order from some place else.

Ladies in front literally don’t listen. You asked them for an eye vision appointment and a frame appointment and they only schedule you for one. Meanwhile they can’t do the eye appointment the same day so you have to come back another day after already waiting 4 to 5 days, those ladies up, there are incompetent and useless and need more training completely unprofessional, and was surprised how anyone can get hired with that amount of skill schedule do a whole reevaluation of their eye clinic just to make sure that whoever hired them and is behind them is even legit themselves Worst experience I’ve ever had in my life at an eye clinic. If only they could see how bad they’re doing their job.