Advanced Vision Institute

When a company handles a tough situation the right way. 👏 On 3/6 I had an unexpected day off and figured I’d try to knock out an eye appointment if anyone could squeeze me in. Most optometrists are closed on weekends, and I didn’t want to roll the dice with a big box store since I rarely get a great prescription from those places. I chose this office because their Eastern location is only about 10 minutes from my house, so it seemed like the perfect opportunity to finally get it done. I called and the guy who answered the phone wasn’t exactly thrilled about someone asking for a same-day squeeze-in (which I get), but he checked the schedule and managed to find a spot for me mid-afternoon. Already a win. Side note: I had no idea there were two locations. I found Dr. Brooker on my provider list, Googled the phone number, and everything pointed me toward the Eastern office. So I show up, walk in, and Andrea (I apologize if that’s not exactly right, I’m absolutely terrible with names) lets me know my appointment is actually at their other location over near Charleston and the 215. And this is where the story could have easily gone sideways… but didn’t. I’ll be honest, I have zero filter sometimes. My first reaction involved an F-bomb and a couple very audible frustration comments. Instead of taking it personally (because it really wasn’t directed at her), Andrea stayed calm and immediately said something along the lines of, “You know what, if you can get to the other office, we’ll make it happen.” No attitude. No “you’ll have to reschedule.” Just problem solving. Turns out their scheduler hadn’t mentioned there were two offices or clarified that my appointment was at the Charleston location. Easy mistake, but it could have derailed the whole afternoon. So I jumped back in the car and made a beeline across town right as Friday Vegas rush hour decided to show up and do its thing. To make things even better, Andrea actually called me while I was driving and said as long as I made it there by 4:00 they would still take care of me so I didn’t have to drive like a maniac stressing about traffic. That alone took a huge weight off my shoulders because anyone who lives here knows… Vegas traffic at that hour can turn a 15-minute drive into an adventure. I finally pulled into the Charleston location, which by the way is in a great shopping center, popped in and met Sonja at the front desk. I told her I was already in the shopping center and if anything opened up before 4 just let me know. Her response?“Wow, you got here quick. We can actually get you in right now.” Music to my ears. Then I met Dr. Brooker and the experience got even better. He was incredibly laid back, took the time to explain everything he was doing, and honestly gave the most thorough explanation of my vision and prescription that I’ve ever gotten from an optometrist. No rushing, no talking over my head, just straight up clear explanations. And as a bonus, I got to see a giant digital image of my eyeball up on the screen during the exam the whole time… which was both fascinating and slightly hilarious. 🤣 The entire staff took a situation where a lot of businesses would have simply said “Sorry, wrong location, you’ll need to reschedule,” and instead went out of their way to make it work. And they did all of that even though the first word out of my mouth when I realized the mix-up was an F-bomb. That level of patience and customer service says a lot. Huge thank you to Andrea, Sonja, Dr. Brooker, and the rest of the team. You all turned what could have been a frustrating afternoon into a great experience and absolutely earned my business. I’ll see you all on 4/7 for my follow-up. At the Eastern location 🤣🤣🤣

I had a fantastic visit with Dr.Brooker and his team. Dr Brooker was smart, welcoming and genuinely kind. He listened and worked to figure out what is going on with my eyes. Dr. Brooker made me feel heard and gave me real answers and a plan moving forward. And I will just say this… he is not too bad on the eyes either, which definitely doesn’t hurt!🤣 If you are on the fence just go make that appointment. great care/great service. My experience was nothing but positive and happy to have found this practice.

I always go to advanced vision institute. They have made my glasses perfectly every time and I get a new pair every year. They also keep my eyes healthy and moist in this dry desert climate. I wouldn’t go anywhere else.

I don’t know how these people gave him so many stars. I went for my contact lenses exam on Sept 30, 2025. After my exam, I waited three weeks till late Oct for my contact lenses (they told me I had to wait only a week when I first got my examination) only to discover they were the wrong brand (I needed acuvue hydraluxe but they gave me a different one - my preference was clearly communicated and agreed to by the doctor). I was told the issue would be corrected, but when the replacement lenses arrived—after another two-week wait—they were the wrong prescription!! So now it’s mid-November and I have the right brand, but incorrect prescription. I was then instructed to return to the office in person, bring back the incorrect lenses, and pick up the correct ones. First of all, I shouldn’t have to go pick up the item when my inconvenience was caused by the office’s repeated errors. Nevertheless, I went there - at this point all I wanted was to get my contact lenses. But when I arrived, the office was unexpectedly closed with no prior notice, and there was only a paper note on the door. This is late November already, and I needed the lenses for international travel a few days after. this is unacceptable customer service. I had let the receptionist know that I would pick up my contact lenses early that week over the phone, and then you still close your door? Without notice?? Not even a call, email or hour change on Google beforehand? This series of mistakes—wrong brand, wrong prescription, extended delays, lack of communication and sloppy services - falls far below acceptable standards of patient care and is extremely unprofessional. Additionally, I repeatedly requested my receipt for FSA reimbursement, and despite multiple calls and emails, it took one full month for your office to provide a basic document. I hope the office could make this right - this is really unacceptable.

Dr. Brooker & all Staff are excellent and helpful for Eye Health assessment and care as well as Optometry needs and wants.