They are decent, took my Medicaid and got the glasses I want.but I need a replacement pair right now, I've called literally 10 times and still have yet to speak to someone. Why doesn't someone answer the freaking phone!? 😒
About
Advantage Family Optical is an eye doctor and optical shop in Las Vegas, Nevada, located at 5269 S Eastern Ave. Eye exams and an optical dispensary are both on site, so you can have your eyes checked and pick out frames in one visit. Listed services include glasses & frames, contact lenses, contact lens fitting and sports & safety eyewear. The practice is in network with 12 vision plans, including VSP, EyeMed, Davis Vision and Superior Vision. Care is provided by Eric Brooker, OD. The optical carries 36 frame brands. It is open 5 days a week, with evening hours on weekdays. Walk-ins are accepted. Call (702) 212-7755 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
5269 S Eastern Ave
Las Vegas, NV 89119-2311
Get Directions - Phone
- (702) 212-7755
- Languages spoken
- English, Spanish
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:30 AM – 7:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
Currently closed. Times shown in America/Los_Angeles. Holiday hours may differ.
Doctors at this practice
Reviews on Google 7
Nice people but VERY DISORGANIZED. I called last week about the status of my glasses. They told me they would call me back but they never did. I call back today, 1 week later, and they're telling me that they had the glasses waiting for me to pick up last week. No one called or left a voicemail, or texted. Not a single notification about it. And I paid extra for them to be shipped. How could they possibly be sitting there waiting for me to pick up??????? Here i am, 1 week later, after waiting 3 weeks, they are just going to mail off my glasses. If you are new, just take your business elsewhere. I do not recommend. This whole situation overshadowed any type of good service. I've never had to wait almost a month for glasses before. And they have extremely limited options for glasses anyways.
The doctor seemed very knowledgeable and was very nice. However, they told me they take Medicaid but did not tell me until after the exam that they choose not to deal with Medicaid to order the glasses because it's too much trouble. So here's a prescription, take it somewhere else to order the glasses. What a waste of my time.
Very bad service. The staff doesn't answer the phone and they don't follow up when the doctor sends you to a specialist. I needed to do an MRI and the lab told them to ask for more information for the insurance and they ended up canceling my appointment with the lab because they didn't provide the information. I don't recommend this place to anyone. They just waste your time.
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